Services Practice Director

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 06/30/2026.

The Services Practice Director is a strategic technical leader responsible for guiding enterprise customers through the successful design, deployment, integration, and adoption of Slack across complex organizational environments. This role combines deep technical expertise with executive-level consulting, helping some of the world's largest organizations transform how teams communicate, collaborate, and operate.
As a key member of the Professional Services organization, the Services Practice Director partners closely with customer stakeholders, Sales, Success, Architects, and Product teams to architect scalable Slack solutions that align with business goals, security standards, and enterprise technology ecosystems. This role is ideal for a consultative technology leader who thrives at the intersection of enterprise architecture, collaboration strategy, systems integration, and customer transformation.

Key Responsibilities
Enterprise Solution Strategy & Technical Leadership

• Lead strategic technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance requirements, and enterprise architecture.
• Design scalable Slack deployment strategies that support enterprise-wide adoption, operational efficiency, and long-term business growth.
• Translate complex technical and business requirements into tailored Slack solutions focused on usability, flexibility, security, and adoption.
• Serve as a trusted advisor to both technical and executive stakeholders throughout the customer lifecycle.

Architecture, Integration & Platform Enablement

• Architect enterprise-grade Slack environments including:
  
  • Workspace strategy
  • User provisioning and lifecycle management
  • Authentication and identity management
  • Security controls and governance
  • Permissions and administrative settings
  • Agents, Bots, workflows, and custom integrations
• Advise customers on the implementation of Slack APIs, developer frameworks, and integration best practices.
• Ensure seamless interoperability with enterprise systems and SaaS platforms including GitHub, Jira, Workday, Google Workspace, identity providers, eDiscovery platforms, and DLP solutions.
• Remove technical barriers to large-scale deployment and organization-wide software distribution.
• Support the customization of client applications and automation workflows to optimize user experience and business productivity.
• Create new applications, architectures, and offerings for new solutions for our Delivery Team to implement.

Customer Engagement & Advisory Excellence

• Facilitate customer-facing workshops that align technical execution with business transformation objectives.
• Present complex technical concepts in a clear and compelling way to diverse audiences ranging from developers and architects to business leaders and executives.
• Partner with customers to scope, validate, and refine solutions for unique enterprise use cases.
• Act as a strategic advisor throughout implementation, ensuring alignment between customer expectations, technical execution, and adoption goals.
• Collaborate cross-functionally with Sales, Success, Consultants, System Integrators, and Product teams to drive successful outcomes.

Delivery & Organizational Impact

• Maintain strong billable utilization while delivering high-quality customer engagements.
• Lead and influence complex technical initiatives across multiple stakeholder groups and enterprise environments.
• Build deep expertise in Slack's platform capabilities and broader enterprise architecture technologies.
• Contribute feedback and implementation insights to Salesforce and Slack product teams to enhance future platform capabilities.
• Support the evolution of technical methodologies, deployment frameworks, and best practices across Professional Services.

What Success Looks Like

Successful Services Practice Directors:

• Build trusted relationships with enterprise customers and technical stakeholders.
• Design secure, scalable collaboration environments that drive measurable business value.
• Translate complex technical ecosystems into streamlined, user-centric Slack experiences.
• Enable rapid adoption by removing friction from deployment and integration processes.
• Confidently lead strategic technical conversations across both business and IT audiences.
• Deliver enterprise implementations that balance governance, security, flexibility, and innovation.

Required Experience & Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Business, or a related field.
• Strong user and believer in Slack and Salesforce
• 5-6+ years of experience in development, consulting, professional services, solutions engineering, or technical customer-facing roles.
• Strong experience leading and delivering technical implementation projects within enterprise environments.
• Hands-on proficiency with at least one object-oriented programming language such as Java, JavaScript, Node.js, or Python.
• Heavy experience working with APIs, integrations, automation, and data exchange technologies.
• Demonstrated ability to scope, define, and manage technical workstreams and customer solutions.
• Strong understanding of enterprise architecture, SaaS ecosystems, security, and identity management concepts.
• Experience collaborating with Sales, Customer Success, Consultants, and System Integrators.
• Exceptional written, verbal, and presentation communication skills.

Preferred Leadership Traits

• Strong consultative mindset with a passion for customer transformation.
• Ability to communicate equally well with developers, architects, executives, and end users.
• Strategic thinker with both technical depth and business acumen.
• Highly collaborative and effective within cross-functional and matrixed environments.
• Curious, adaptable, and passionate about emerging collaboration technologies.
• Calm and solution-oriented when navigating technical complexity or organizational change.

Why This Role Matters

The Services Practice Director plays a critical role in helping organizations modernize collaboration, improve operational efficiency, and unlock the full value of Slack within the enterprise. By combining technical expertise, strategic advisory capabilities, and customer-centric leadership, this role directly impacts adoption success, enterprise transformation, and long-term customer growth.
This is more than a technical consulting role - it is an opportunity to shape how modern enterprises communicate, collaborate, and innovate at scale.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $171,200 - $273,000 annuallyThere is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.