Administrative Assistant / Receptionist

Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. (1-hour lunch) About Us Wales Wealth Management Group is a growing, client-focused financial planning and wealth management firm dedicated to helping individuals, families, and business owners pursue their financial goals with confidence. We pride ourselves on delivering exceptional service, building lasting relationships, and creating an outstanding experience for every client who walks through our doors. Position Overview The Administrative Assistant/Receptionist is a highly visible, client-facing role responsible for supporting daily office operations and delivering an exceptional client experience. As the first voice clients hear and the first face they see, this individual sets the tone for every interaction with our firm. This position supports advisors and team members by coordinating schedules, managing administrative processes, maintaining client records, and ensuring the office remains organized and client-ready. Success in this role requires excellent communication skills, strong attention to detail, a positive attitude, and the ability to manage multiple priorities in a fast-paced environment. This position is employed by an independent advisor franchisee with a private wealth advisory practice of Ameriprise Financial. Key Responsibilities Client Service & Reception Welcome clients and visitors with professionalism and hospitality. Answer, screen, and direct incoming phone calls. Maintain a positive and professional first impression for all clients and guests. Document client communications and interactions accurately. Office Administration Coordinate and manage calendars for multiple advisors including scheduling and confirming all client meetings. Prepare and process client correspondence, mailings, and other communications. Sort, review, distribute, and process incoming and outgoing mail. Responsible for office opening and closing procedures. Responsible for ensuring conference rooms, reception areas, and common spaces remain organized and client-ready. Qualifications Prior experience in a receptionist, administrative assistant, customer service, hospitality, or client-facing role. Strong verbal and written communication skills. Excellent organizational and time management abilities. Exceptional attention to detail and accuracy. Ability to manage multiple priorities and work independently. Presents a professional demeanor and appearance consistent with a high-touch wealth management practice. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Salesforce experience a plus. Post-secondary education preferred 10+years of demonstrated success in a professional office environment. What Makes You Successful The ideal candidate: Enjoys building relationships and helping others. Takes pride in creating exceptional client experiences. Is proactive, dependable, and resourceful. Maintains confidentiality and professionalism. Thrives in a collaborative team environment. Can adapt quickly and stay organized while managing multiple responsibilities. Why Join Wales Wealth Management Group? Work alongside a respected and growing wealth management team. Be part of a positive, collaborative, and client-centered culture. Build meaningful relationships with clients and colleagues. Contribute to a firm dedicated to helping clients achieve financial confidence and long-term success. Competitive compensation and benefits. #J-18808-Ljbffr