Dispatcher - Orlando

Dispatcher Position

Cool Today is now hiring dispatchers for all trades HVAC-Plumbing-Electrical (Orlando location). Looking to work for a company that puts people first? Want to enrich your own growth with company paid professional development? Does a robust benefits package and highly competitive pay sound too good to be true? What about working in a fun and collaborative environment? Perhaps 401K match means the most to you? CoolToday The Dispatcher is responsible for assuring customer calls are answered and handled to our high standards, building lifelong relationships with our customers. Ideal candidates must enjoy multitasking in a high volume, fast paced environment. The Dispatchers are responsible for ensuring technicians are routed properly, updating customers on the status of technicians, discovering opportunities within all calls and scheduling appointments.

Ask yourself: Do I have great problem-solving skills? Am I able to prioritize multiple tasks in a fast-paced environment? Do I manage my time well? Am I detail-oriented with strong organizational skills? Do I approach tasks with enthusiasm? Am I creative when coming up with solutions to challenges? Do I enjoy talking on the phone? Can I provide quality customer service? If so, please consider applying for this HVAC Dispatcher position today!

What's in it For Me?

• Market value compensation $18 - $22/hr
• Robust PTO plan
• Health, vision and dental plans for you and your family to choose from
• 401K retirement plan with company match up to 30%
• Life insurance, short-term and long-term disability
• Special program options: FSA, EPA, legal services, and identity theft
• Continuous training for your professional development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Communicate with field personnel via Outlook
• Handle paperwork for assigned departments and technicians
• Maintain accurate technician database
• Coordinate parts scheduling
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers

Do I have What it Takes?

• High school diploma or GED preferred
• Minimum 2+ years of dispatching experience, preferably in Electrical, HVAC and Plumbing, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an equal employment opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.