Patient Access Liaison (PAL) - Job ID: PAL [Remote]

Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion, we are applying our innovative TransCon® technology platform to fulfill our mission of developing new therapies that demonstrate best-in-class potential to address unmet medical needs.  At our headquarters in Hellerup, Denmark, research facilities in Heidelberg, Germany, and additional offices across Europe and the United States, we are advancing programs in our Endocrinology Rare Disease and Oncology portfolios. We also collaborate with partners on the development of TransCon-based products in other therapeutic areas and markets.

The Patient Access Liaison (PAL) is a field-based role dedicated to providing reimbursement support and clinical education to patients and caregivers. The PAL supports patient access to therapy by guiding patients and their care teams through the insurance, coverage, and reimbursement process, and providing disease state and medication administration education. This highly visible position collaborates with internal stakeholders to ensure patients receive timely access to needed therapies, supporting safe, appropriate treatment initiation and reinforcing correct product use.

Key Responsibilities

• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to therapy access and administration.

• Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.

• Assess the individual needs of the patient to develop an appropriate plan of action that empowers patient and caregiver advocacy utilizing approved resources.

• Educate patients on their insurance coverage and the process for obtaining therapy and conduct medication administration training as required once coverage is established.

• Provide information on affordability resources as needed.

• Manage long-term relationships with patients and their care team by developing a communication plan tailored to the needs of the patient and their care team.

• Collaborate with cross-functional internal teams as needed.

• Partner with Patient Advocacy and attend patient education symposia as needed.

• Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product complaints.

• Ensure compliance with all relevant regulations and standards.

• This position will require up to 50%, including overnight and weekend travel commitments to include advocacy and congresses

Requirements

• Bachelor’s degree AND at least 5 years of experience in a direct patient support role, and the ability to explain access and reimbursement concepts at the consumer level.

• Clinical/Allied Health degree/licensure preferred , with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related, and 2 years of industry experience.

• Bilingual preferred.

• Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.

• Experience in patient education and understanding of and working through reimbursement obstacles.

• Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.

• Ability to work effectively and autonomously in a team environment and communicate with cross-functional partners.

• Ability to respond quickly and adapt to evolving patient and care team needs.

• Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.

• Adherence to all company compliance programs and policies is required.

The estimated salary range for this position is $185-195k/year.  Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location.  This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.

Benefits

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance  
• Mental Health resources
• Paid leave benefits for new parents

A note to recruiters:

We do not allow external search party solicitation.  Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.  If this occurs your ownership of these candidates will not be acknowledged.