Assistant Therapist Manager (UES)

Assistant Therapist Supervisor

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

Located among the high-rise blocks of the Upper East Side of The City That Never Sleeps, a forgotten building that used to be MOMA's art warehouse renovates itself to become an AIRE location with over 9,600 square feet. The old walls breathe the creativity from the thousands of pieces of art that once lived in its interior, through which now flows absolute relaxation, thanks to the baths at different temperatures and the six double massage rooms. The historic construction is also a residential building, making it the perfect opportunity to have relaxation at your fingertips.

As the Assistant Therapist Supervisor, you will lead the therapists and links, promoting AIRE service excellence, encouraging continuous improvement, skill development, and upholding company operational and people standards.

Operations & Service Control

• Create and adjust Therapist & Links schedules during the shift, managing role assignments, real-time changes, absences, and clock corrections according to SOP.
• Oversee the coordination between Therapists and the Bath Area to ensure services begin on time, rooms are prepared, and the guest journey flows seamlessly.
• Lead AM and PM briefings to review goals, staffing, potential risks, and action plans, documenting key notes in the company system.
• Conduct daily operational checks (treatment rooms, bath readiness, grooming standards, consumables) and complete a detailed end-of-shift handover.
• Communicate operational updates clearly and promptly with Front Desk, Housekeeping, Facilities, and Bath Area leaders.
• In the absence of the Department Manager, assume daily leadership of the department to maintain operational continuity and team alignment.
• Lead the team during incidents or emergencies, ensuring calm decision-making, clear communication, and adherence to protocols.
• Perform MOD duties when required.

People & Culture

• Supervise 1015 Therapists and Links during each shift, setting expectations, assigning roles, and ensuring service standards are upheld in real time.
• Manage daily team performance by providing immediate feedback, addressing minor conflicts, monitoring attendance, and escalating concerns when needed.
• Lead weekly Links meetings to strengthen communication, alignment, and team engagement.
• Support the development of your team through structured 1:1s, onboarding guidance, and refresher or complaint-related trainings when required.
• Review and validate payroll information, ensuring worked hours and attendance records are accurate before submission.
• Assist with performance evaluations for assigned team members, providing fair assessments and clear development plans.

Quality Assurance

• Carry out and monitor inventory and storages organization on a weekly and monthly basis.
• Manage orders following internal approval procedures and coordinate deliveries.

Who You Are

• 1- 2 years leading teams of massage therapists or wellness practitioners in a spa/wellness, fitness or hospitality environment. Mandatory
• Exposure to H&S compliance, incident reporting, and cross-department coordination.
• Proven experience with Coaching, 1:1s, onboarding programs, and performance evaluations
• Experience working in a fast-paced environment, with the ability to multitask and adapt quickly to changing priorities.
• Possess excellent verbal and written communication skills, required.
• Proficient in Microsoft Office 365, required.
• Maintain company standards of luxury, glamour, warmth, energy, and accommodation.
• Night and Weekend Availability, required.

Why You Should Join Us

• Pay: $70,000
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (10 days).
• Sick days (7).
• Growth opportunities.
• Life insurance.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.