ServiceNow PM Workflows Consultant
Openkyber
Role: ITOM Technical Consultant Experience: 12+ years is a must Job Overview: Candidates with strong, recent hands-on ServiceNow Event Management + AWS Service Graph Connector + Discovery/IRE experience is a must. We are seeking highly experienced Senior ServiceNow ITOM Technical Consultants to support a project with a leading Aerospace & Defense contractor. Required Certifications: ServiceNow CSA Certified System Administrator ServiceNow CAD Certified Application Developer Minimum 2 CIS certifications CIS-ITOM / ITOM-related certifications strongly preferred Required Technical Skills: ServiceNow Event Management Primary Focus Strong hands-on experience with ServiceNow Event Management Experience streamlining and optimizing complex eventing and alerting environments Event correlation, alert processing, noise reduction, and event-rule optimization Experience integrating multiple monitoring/event sources into ServiceNow CMDB / IRE Strong experience with Identification and Reconciliation Engine (IRE) CMDB data quality, identification, reconciliation, and normalization Experience troubleshooting duplicate and conflicting CI records ServiceNow ITOM Strong overall ITOM implementation and technical consulting experience Discovery and Service Mapping experience Experience with modern infrastructure and cloud environments Health Log Analytics Hands-on experience with ServiceNow Health Log Analytics Experience using logs and operational data to improve monitoring and event visibility A gent Client Collector Experience with ServiceNow Agent Client Collector (ACC) Strong understanding of infrastructure discovery and visibility using ACC AWS / Service Graph AWS Service Graph Connector configuration and tuning experience is highly important Experience integrating AWS infrastructure and services with ServiceNow Strong understanding of Service Graph data ingestion and CI mapping Discovery Containers & Ephemerals Experience with ServiceNow Discovery for containers and ephemeral infrastructure Experience identifying and maintaining visibility into short-lived infrastructure AWS Lambda Hands-on experience with AWS Lambda Understanding of serverless architecture and its integration with ServiceNow/ITOM monitoring and discovery Key Responsibilities: Lead and support ServiceNow ITOM technical implementations and enhancements. Design and optimize complex Event Management environments. Analyze event and alert volumes and implement strategies to reduce noise and improve actionable alerts. Configure and tune integrations between ServiceNow and AWS monitoring/infrastructure sources. Configure and optimize AWS Service Graph Connector. Support CMDB health, IRE, identification, and reconciliation. Implement visibility across containers, ephemeral infrastructure, and cloud environments. Troubleshoot complex ITOM integrations and event-processing issues. Follow strict security, compliance, and documentation requirements associated with an Aerospace & Defense environment.
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