Patient Access Representative

Welcome and register patients efficiently and empathetically Explain registration processes and respond to patient questions Process co-payments, co-insurance, deductibles, balances due, and reconcile the cash drawer Assist patients with kiosk check-in Complete Medicare Secondary Payer Questionnaires and adjust coverage Obtain signatures and process consent, financial, and other required documents Counsel patients regarding non-covered services, ABNs, consents, and waivers Monitor the waiting area and ensure smooth registration flow Complete missing inpatient registration information Respond to patient concerns and potential patient safety issues Maintain an orderly registration desk and secure confidential information Schedule, reschedule, and cancel appointments using calls, digital messaging, orders, work queues, MyChart, questionnaires, and searches Apply clinical department scheduling protocols and escal Verify scheduling and registration information, including referring physician, insurance, demographics, and contact details Communicate appointment and patient-care issues to Patient Access management Efficiently pre-register patients and verify required information Create and assign guarantors and verify insurance coverage using real-time eligibility Apply appropriate guarantor and insurance to patient visits Communicate financial clearance status and payment responsibility to patients Schedule patients with Financial Counseling as needed Requirements High school degree or equivalent Prior experience in a business setting providing customer service while simultaneously processing and verifying electronic demographic, financial or other business-related information and data Ability to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary Ability to process electronic information and data accurately and efficiently Staff must be vaccinated against influenza (flu) as a condition of employment Core Competencies Demonstrates expertise in patient registration processes, financial transaction handling, and effective communication with patients. Proficient in managing scheduling and verifying insurance coverage while maintaining confidentiality and a smooth workflow. Highest-signal resume keywords Patient Registration Financial Transaction Processing Customer Service Scheduling Management Electronic Information Processing ATS Optimization Keywords Hard Skills Co-Payment Processing Insurance Verification Data Entry Medicare Secondary Payer Questionnaires Appointment Scheduling Cash Drawer Reconciliation Consent Processing Patient Counseling Kiosk Check-In Assistance Electronic Demographic Verification Soft Skills Empathy Communication Multi-Tasking Problem-Solving Decision Making Certifications & Qualifications High School Degree or Equivalent Influenza Vaccination Industry Keywords Patient Safety Confidential Information Management Financial Counseling Registration Desk Management Non-Covered Services Counseling Tools & Technologies MyChart Digital Messaging Work Queues Patient Access Management Systems #J-18808-Ljbffr Jobtailor