Collections Representative I

Collections Representative I

Are you someone who is self-motivated and assertive, with outstanding customer service and communication skills?

We would like to welcome a Collections Representative I responsible for performing orderly, efficient, and legal collection procedures to protect the Credit Union against loss while insuring full compliance with all appropriate rules and regulations governing the collection process. Bilingual a plus!

Job Requirements & Responsibilities

• Communicates with members to establish mutually acceptable repayment arrangements.
• Takes the appropriate course of action for the successful collection of past due accounts when routine techniques have not been successful.
• Must maintain a positive and professional interaction with members, branch offices and departments.
• In the absence of the Vice President, Collections or Collection Supervisor may provide limited direction and guidance to Collection Representatives to insure loan collection activities meet Credit Union Guidelines.
• May provide delinquent members with financial advice and counseling on a limited basis.
• General hours are Monday through Friday 8:00 AM- 5:30 pm. Some Saturdays maybe required

Education & Experience Prerequisites

• High School diploma or equivalent.
• Some college preferred, with a focus in accounting, business or finance.
• A minimum of 1-2 years of financial institution experience as a collection representative or similar position. Credit Union background desirable. May consider candidates with customer service/contact in a training capacity.
• Basic or developing experience with the use of external skip trace tools preferred.
• Must know and understand the Federal Fair Debt Collection Practices Act and related rules and regulations governing the collection process.

Benefits & Total Rewards

• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• Defined Benefit Pension Plan
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more

Pay Range

In accordance with California's Pay Transparency Act, the expected salary range for this position is between:

$22.46 - $28.08

Actual pay will be determined based on a candidate's specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.