Accounts Receivable Specialist

Accounting Specialist

The Accounting Specialist will primarily be responsible for Collections and credit applications along with participating in billing, cash applications, and other functions as assigned. This role interacts extensively with sales, shipping, and inventory office. The Accounting Specialist will collaborate and communicate cross-functionally to ensure company goals are achieved. The successful candidate must be very organized and be able to multi-task and prioritize meeting deadlines in a fast-paced environment. Job Duties Include:

• Reviews collection report on a daily basis and contacts customers regarding past due balances and credits daily. Documenting progress of collection efforts and noting any problem accounts.
• Prepares weekly AR Aging and AR collection report. Submits weekly review to Accounting Supervisor with recommendations on problem accounts and accounts needing escalation.
• Reviews Customer Deposits for reasonableness according to Expected Ship dates.
• Manages the shared AR mailbox with multiple daily reviews, actioning items, responding to customers timely, routing to the correct folders and team members, and escalating items requiring supervisor attention.
• Responds to any phone calls or emails regarding customer questions/requests on any invoice and or collections timely while communicating in an effective manner.
• Communicates professionally and diplomatically with customers regarding past due balances, refunds, and account issues, maintaining the company's relationship while collecting amounts owed.
• Processes refunds, adjustments/credits, apply documents.
• Provides approval for sales order/quote override.
• Processes tax exemption certificates into Avalara.
• Processes weekly refunds via CC/Check/ACH/Wire.
• Manages the full credit application lifecycle for new and in process applications, including reference requests, customer dashboard preparation, BCR, business case coordination with sales, and daily follow up until applications are ready for review
• Crosstrain with and assist the AR Specialist with invoicing shipments daily the same day and reports any issues as needed. Tracks issues to resolution.
• Crosstrain with and assist the AR Specialist with performing daily cash applications of wires, ACH, check, credit cards, and cash and reports prepayment receipts to the sales team.
• Assist with Lien Waivers as required
• Participates in month end close by completing tasks assigned.
• Participates in annual audits by preparing schedules and gathering support as requested.
• Participates in testing system enhancements and implementations.
• Ad-hoc reporting as requested.
• Other duties as assigned.

Minimum Qualifications:

• 3-5 years of experience in Collections and AR
• Proficient in Outlook and Teams
• Intermediate Microsoft Excel (Pivot Tables, XLOOKUP)
• Ability to work independently and effectively organize own workload.
• Experience and desire to work in a fast-paced environment, with the ability to adapt to changes
• Must have advanced attention to detail with the capability to prioritize and meet deadlines
• ERP system experience required; Sage 300 a plus
• Ability to work cross-functionally with other departments and team members
• Excellent organization and communication skills

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, data entry, and operating office equipment.
• Ability to communicate effectively via telephone, video conferencing, and in person.
• Ability to view and read computer screens, financial reports, and other business documents.
• Occasionally required to stand, walk, bend, or reach within the office environment.
• May occasionally lift and carry files, office supplies, or records weighing up to 15 pounds.