Case Manager (Keystone)

Job Description

Job Description

JOB SUMMARY
We are seeking a  Keystone Case Manager to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

ABOUT YOU
You are a motivated, compassionate and highly organized Case Manager. You have experience in case management, workforce development, career coaching, or human services and understand how to build trusting relationships with individuals who may face barriers to employment. This position requires strong communication, documentation, problem-solving, and follow-through skills.

WHAT YOU’LL DO

• Conduct participant intake, eligibility screening, and comprehensive needs assessments.
• Develop individualized service plans based on each participant’s employment, education, and career goals.
• Provide ongoing case management, career coaching, and motivational support.
• Assist participants with résumé development, job applications, interview preparation, workplace readiness, and job-search strategies.
• Connect participants to employment opportunities, occupational training, educational programs, benefits, and supportive services.
• Identify barriers to employment and coordinate appropriate referrals to internal and community-based resources.
• Maintain consistent communication with participants and conduct timely follow-up.
• Monitor participant progress toward established goals and required program milestones.
• Maintain accurate, confidential, and timely case notes, participant files, attendance records, referrals, and outcome documentation.
• Enter and update participant information in required databases and tracking systems.
• Support participant recruitment, outreach, orientation, workshops, and program events.
• Collaborate with Career Services staff, employers, training providers, educational institutions, and community partners.
• Assist with employment placement, retention tracking, and follow-up services.
• Ensure that services and documentation comply with grant requirements, agency policies, and established deadlines.
• Participate in team meetings, case conferences, professional development, and program evaluation activities.
• Perform other related duties as assigned.

OUR REQUIREMENTS

• Bachelor’s degree in social work, human services, psychology, counseling, education, workforce development, or a related field.
• At least two years of relevant experience in case management, workforce development, career coaching, employment services, or human services.
• Demonstrated ability to engage and build trust with individuals from diverse backgrounds.
• Strong organizational, time-management, and follow-up skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple participants, priorities, and deadlines.
• Experience maintaining confidential records and completing detailed case documentation.
• Proficiency with Microsoft Office, Google Workspace, databases, and electronic case-management systems.
• Ability to work independently while contributing to a collaborative team environment.

PREFERRED REQUIREMENTS

• Experience working in a grant-funded workforce or career-services program.
• Knowledge of Staten Island employment, education, training, and supportive-service resources.
• Experience supporting individuals who face barriers to employment.
• Familiarity with trauma-informed, strengths-based, and person-centered practices.
• Experience facilitating job-readiness workshops or group sessions.
• Bilingual or multilingual skills are a plus.

SALARY

$55,000 Annually
This is a full-time position.

BENEFITS
The JCC of Staten Island is committed to keeping you and your family healthy and happy through a comprehensive benefits program. Offerings include: subsidized options for Medical; offerings for Dental and Vision coverage, FSA and Dependent Care. We also offer free LTD, STD, Life Insurance, a Pension, 403B, generous program discounts, free membership, ample time off and much more!

ABOUT US
The Jewish Community Center of Staten Island was founded in 1929 with the goal of creating a home for the Jewish community by offering social, recreational, and educational activities. Over time, that mission expanded to help anyone who walked through the doors of any of our facilities. The JCC has become a true community center—not just for the Jewish community, but for the entirety of Staten Island.

Programs serve the needs we see in our community and are constantly expanding to meet new demand. We serve people of all walks of life, from young children to seniors and everyone in between. The JCC is proud to offer services that help improve the quality of life for people on Staten Island and beyond. We strive to help those in need as well as provide recreational and educational opportunities for our members.The JCC of Staten Island is dedicated to encouraging harmony throughout the community by providing facilities and programs that are open to all regardless of race, religion, creed, color, national origin, sex, age, disability, marital status, sexual orientation, or political affiliation. Everyone is welcome at the JCC.

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