Operations Admin II

Job Responsibilities Provide clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls. Review, research and enter data in various systems to support respective functional areas. Compile data and provide regular and ad‑hoc reports to management for review and determination. Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues. Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review. Perform address searches/corrections to ensure packages are in good condition for delivery. Prioritize workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day. Ensure all packages receive appropriate scan statuses, inspect hazardous materials, and account for loose product per company policy. Research missing packages to understand the root cause of scanning failures and compile information on disputed deliveries for management review. Review and trend loss and damaged claims filed to identify improperly charged claims and bring them to the attention of management. Review and enter all Independent Contractor (IC) settlement information into the appropriate system to ensure proper payments; enter settlement adjustments as directed by management. Compile required documentation to establish and maintain Department of Transportation (DOT)‑required files and verify timely log entry into the system. Enter all individual vehicle mileage record information into the system and work with ICs and Linehaul staff to rectify any issues. Track a variety of metrics, including the IC charge‑back program, complaints, and maintenance compliance, and prepare weekly reports for management review. Serve as the initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, and other matters, and route them as assigned. Minimum Education High School Diploma or GED required. Minimum Experience Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred. Knowledge, Skills and Abilities General business skills such as typing, data entry and review, and use of phone, copier, and fax. Software skills, including use of Microsoft Office software and web‑based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational and multi‑tasking skills necessary to work in a fast‑paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. Job Conditions Minimal travel required. Preferred Qualifications Experience in dock operations environment or distribution center setting preferred. AM/PM - PT Pay: Ops Admin I: 0‑1yr exp $17.63 - $22.63/hr; Ops Admin II: 2‑3yrs exp $17.84 - $24.89/hr; SR Ops Admin: 4+yrs exp $18.19 - $27.34/hr Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. Applicants Have Rights Under Federal Employment Laws: Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E‑Verify program (For U.S. applicants and employees only). Please click below to learn more about the E‑Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish) Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job‑related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non‑exempt/hourly employees at the state minimum wage. #J-18808-Ljbffr