Property Manager - The Castilian

Job Description

Job Description

Description

The Property Manager plays a pivotal role in enhancing the resident experience across at an ACC student housing community.  In this role, you’ll be developing and executing strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Manager will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value.

 

• Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for property, ensuring it meets ACC standard.
• Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams. 
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. 
• Ensure property has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans. 
• Set goals with direct reports, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility.
• Oversee Service Manager to ensure property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
• Oversee Resident Experience Manager (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions.
• Attend resident events as needed and resolve all escalated resident concerns.
• Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
• Lead communication at property to align with operational goals; implement policies to increase safe work environment for all employees. 
• Ensure University partners are informed and supported, as the go-to liaison, as well as attend events as needed; handle all escalated concerns.
• Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams. 
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager. 

• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. 
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

Work Environment: 

Living on-site is a condition of employment (i.e. required without exceptions) for this role. This requirement is for the business need of emergency response and on-call. Must be available to respond to emergencies as they arise, including those that occur after normal business hours. This position is subject to on-call rotation.  *This property is dorm style, the manager unit may be located at a nearby sister property.

Ideal Candidate
The ideal candidate for the Property Manager role is an experienced leader in student or multi-family housing (multifamily property management), or a related environment, who can support property operations, team leadership, and resident engagement. This role includes overseeing leasing, marketing, facilities, and administrative processes to maintain property performance.

Candidates should demonstrate strong communication and collaboration skills, with experience in team leadership and operations. While not all candidates will have experience across every function, they should be ready to grow into full property-level responsibility.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities.  No matter their position or duration at the organization, everyone picks up trash.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

• 3 years’ of leadership experience in student or multi-family housing, or similar industry.
• Bachelor’s degree in business or relevant field preferred.
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program

#ACC

American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the LA County Fair Chance Ordinance, we will consider all qualified applicants, including those with arrest and conviction records, for employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Company Description

American Campus Communities

As the nation's best-in-class student housing company, we are passionately committed to serving the needs of our residents, parents, and college and university clients. We currently manage more than 200 on- and off-campus communities across North America. While we happen to be the largest company in our industry, our goal has always been and will remain to be the best.

It's the dedication of our employees that has allowed American Campus to grow from a small operator to the industry leader. To attract and retain such exceptional talent, we have created a work environment that is motivating and rewarding. We have been named one of the best companies to work for by Texas Monthly magazine and one of America's Most Trustworthy Companies by Forbes.

If you are a hard-working, reliable and fun-loving employee, we've got a place for you. In return, we offer opportunities, diversity, stability, job training and growth. Come join the American Campus family.

Company Description

American Campus Communities \r\n\r\nAs the nation's best-in-class student housing company, we are passionately committed to serving the needs of our residents, parents, and college and university clients. We currently manage more than 200 on- and off-campus communities across North America. While we happen to be the largest company in our industry, our goal has always been and will remain to be the best.\r\n\r\nIt's the dedication of our employees that has allowed American Campus to grow from a small operator to the industry leader. To attract and retain such exceptional talent, we have created a work environment that is motivating and rewarding. We have been named one of the best companies to work for by Texas Monthly magazine and one of America's Most Trustworthy Companies by Forbes. \r\n\r\nIf you are a hard-working, reliable and fun-loving employee, we've got a place for you. In return, we offer opportunities, diversity, stability, job training and growth. Come join the American Campus family.