TikTok Shop - External Affairs Manager

Responsibilities E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. External Affairs team was set up in 2025 to serve as the external voice of Governance and Experience (GNE), protect and elevate TikTok Shop's reputation through outreach to external stakeholders including regulators, trade/industry groups and global brands with influence over such external stakeholders. Represent GNE in external engagements with government relations (GR), public relations (PR), and brand relations teams. Cultivate trusted relationships with key global brands to strengthen credibility within the EU rights holders community. Establish and maintain close partnerships with key industry associations, trade organizations, and regulatory bodies in the fields of intellectual property and product safety. Support the Global External Affairs team in designing and delivering global initiatives aimed at enhancing trust with external stakeholders, especially regulators. Collaborate closely with the related team. Collect and communicate feedback from external stakeholders on compliance requirements, and ensure timely implementation of ad-hoc measures to maintain ongoing compliance. Qualifications Minimum Qualification(s): 5+ years of experience in regulatory compliance. 3+ years of experience in governance, operations, program management, process improvement, or a related field. Experience developing and implementing governance frameworks, standard operating procedures (SOPs), and operational processes. Demonstrated ability to partner effectively with cross-functional stakeholders and drive alignment across teams. Experience identifying, managing, and resolving operational or brand-related issues in a fast-paced environment. Strong analytical, organizational, and communication skills, with a track record of driving process and governance improvements. Preferred Qualification(s): Experience in external engagements with regulators and/or rights owners. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $103360 - $209380 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.