Customer Success Specialist

Customer Success Specialist

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Are you passionate about world class client support? Ready to join a fast-paced team committed to creating an amazing experience for our customers to enable their success with both current and future needs? We're seeking a highly motivated individual with a passion for technology and customer support. This dynamic and versatile team player will have the ability to make an immediate impact for our business while helping establish and grow our Customer Success team.

The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience.

As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour seamlessly and on-demand. With a focus on providing safe and secure experiences for buyers, we work with smart-home technology to enable builders and rental community property managers to manage their property to allow independent self-guided tours for home-buyers or future tenants. This is a full-time hybrid role for a Customer Success (Technical) professional at Allegion. The role involves providing remote management and advanced lead capture services.

What You Will Do:

• Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
• Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation
• Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
• Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
• Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
• Work closely with internal teams to relay client feedback and contribute to product development initiatives.

What You Need to Succeed:

• Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred
• 2-5 years of Customer Success experience in software/technology company
• Experience with Smart-Home / Integrations and technical troubleshooting, preferred
• Proven track record of successful upselling and cross-selling in B2B environments
• Experience in real estate software, property technology, or related industries
• Outstanding interpersonal and communication skills with a client-first mindset
• Ability to travel occasionally to client locations (10%-20%)
• Knowledge of property management software and IoT-based solutions
• Advanced problem-solving abilities and strong client needs analysis skill
• High School Diploma or the equivalent

Why Work for Us?

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact.
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy".
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today! Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Remote Location Georgia, Remote Location Texas

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.