Operations Program Manager

Director, Central Operations

The Director, Central Operations will help lead Central Ops — the team responsible for Marketplace & Allocations, Trust & Safety, Payments, and Contractor Operations at Handshake AI. Today, none of these four functions has a dedicated leader; a lean team of ~10 flexes across all of them based on wherever the most urgent need is. This role exists to bring structure and durable leadership to that org as it scales, while staying hands-on with the highest-priority work in the moment.

Reporting to the VP, Central Ops, you'll combine hands-on program leadership with people management, and, over time, take ownership of one or more of the four core functions as the team matures. Much of the near-term work is operational build-out — automating largely manual processes in close partnership with Product and Engineering.

You'll partner cross-functionally with Legal, Finance, Product, Engineering, Data Science, Delivery, Growth, and Exec Leadership to bring structure to ambiguity and elevate operational maturity across the function(s) you own.

• Define and own the strategy and roadmap for core Central Operations functions

• Build, lead, and develop a high-performing team , including hiring, coaching, and performance management

• Analyze performance data to identify trends, gaps, and opportunities for improvement

• Build and optimize processes to improve efficiency, quality, and scalability

• Partner cross-functionally to launch and iterate on operational initiatives

• Track and report on key metrics , ensuring programs meet performance targets

• Drive continuous improvement through structured problem-solving and experimentation

You Have

• 6+ years of experience, ideally as a decision maker in a fast-paced work environment

• Prior people management experience, with a track record of building and developing teams

• Strong analytical skills, with the ability to use data to inform decisions

• Experience using SQL to pull and analyze data

• Demonstrated ability to manage cross-functional projects and influence senior stakeholders

• Comfort operating in ambiguous environments and driving clarity

• Strong organizational skills and attention to detail

Bonus points:

• Experience in one of Central Operations' core functions — Marketplace & Allocations, Trust & Safety, Payments, or Contractor Operations

• Background as an engineer earlier in your career before transitioning into an operating/strategy role — useful for bridging the gap when partnering closely with Product and Engineering

• Background in Business Operations, Strategy & Operations, Management Consulting, or an MBA

• Excellent communication skills, with the ability to clearly articulate insights and recommendations to senior stakeholders

Handshake delivers benefits that help you feel supported and thrive at work and in life. The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match, competitive compensation, financial coaching

Family Support: Paid parental leave, fertility benefits, parental coaching

Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

Growth: $2,000 learning stipend, ongoing development

Remote & Office: Internet, commuting, and free lunch/gym in our SF office

Time Off: Flexible PTO, 15 holidays + 2 flex days

Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.