HR Coordinator

HR Coordinator

The Role at a Glance: As a Human Resources Coordinator, you will provide responsive and professional support to employees, managers, and Operations by helping ensure HR inquiries and transactions are handled accurately and efficiently. You will manage employee support requests through the Zendesk ticketing system, maintain employee data within SAP SuccessFactors, and partner with Segment HR, Payroll, Talent Acquisition, and HR Centers of Excellence to provide a positive employee experience. This role supports day-to-day HR operations, onboarding activities, reporting, and HR programs while maintaining a strong focus on customer service, accuracy, and timely resolution.

What You'll Be Doing:

• Respond to employee, manager, and Operations HR inquiries and assist with timely resolution.
• Manage Zendesk tickets and service requests in accordance with established service level expectations.
• Maintain accurate employee data, organizational structures, and position information in SAP SuccessFactors (FraME.wrk).
• Assist with employee onboarding activities and related HR transactions.
• Process unemployment claims and assist with related documentation.
• Assist with HR reporting, data validation, employee records, and other HR administrative activities.
• Follow established HR procedures and assist with maintaining process documentation and standard work instructions.
• Gather information for routine employee relations inquiries and escalate questions or concerns as appropriate.
• Assist employees and managers with payroll, timekeeping, and HR transactions by partnering with Payroll and Operations teams.
• Support HR programs, system updates, and enterprise-wide initiatives as assigned.
• Maintain accurate records and follow established company policies, procedures, and employment requirements.
• Partner with HR Centers of Excellence to provide timely and consistent support to employees and managers.
• Identify recurring employee questions or issues and bring them to the appropriate team for review.

What We're Looking For:

Must-Haves: Working knowledge of HR processes, employee transactions, and HR systems. Strong problem-solving, critical thinking, and organizational skills. Excellent written and verbal communication skills, with the ability to provide professional and responsive employee support. High attention to detail and commitment to data accuracy. Strong proficiency in Microsoft Office (Excel, Word, Outlook); experience with HRIS systems, preferably SAP SuccessFactors. Ability to learn, follow, and communicate HR policies and procedures. Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced, service-focused environment. Strong customer service orientation with a focus on providing a positive employee and manager experience. Ability to interact effectively with employees, managers, HR teams, and external partners at all levels.

Nice-to-Haves: Previous experience in Human Resources or a related administrative or customer service role. Experience with SAP SuccessFactors or a similar HRIS systems. Familiarity with HR reporting, data validation, and HR process audits. Experience in the food service or hospitality industry. Bilingual (English/Spanish) skills.

Where You'll Be Working: This position is based at Elior's Minneapolis, MN office or Houston, TX office – hybrid schedule.

Compensation Range $55,000 on an annual basis

Our Benefits: Medical (FT Employees) Dental Vision Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity Discount Program Commuter Benefits (Parking and Transit) EAP 401k Sick Time Holiday Pay (9 paid holidays) Tuition Reimbursement (FT Employees) Paid Time Off

About Elior North America: Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth. At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.