Receptionist (On-Call)

Job Summary Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members. Essential Responsibilities Welcomes and greets members at kiosks and general areas and assists with way-finding. Assists members by providing general information, or referring to appropriate staff, as necessary. Registers members to include: verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed. Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate. Receive and return prepared forms to members. Receives funds from members, completes receipts, and properly posts transactions. Retrieves, reconciles, and deposits change fund. Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necesssary. Receives appropriate calls to members and staff as directed by provider or nursing staff. Request and maintains supplies for the kiosks and reception areas. Informs providers or staff of members needing immediate attention. Brings unusual situations too the attention of the approprite staff. Order member cards Offer wheelchair assistance under established guidelines. Wears professional attire to include a KP-provided jacket. Performs other related duties, as appropriate. #J-18808-Ljbffr NALHE