Senior Cloud Engineer

Role Description

We are seeking a Senior Cloud Engineer to provide operational support, administration, governance, and continuous improvement for Adobe Experience Manager (AEM) as a Cloud Service and the newly introduced Vercel platform within the Adobe Platform Services portfolio. The ideal candidate will be responsible for ensuring platform reliability, security, scalability, and operational excellence while partnering with development, infrastructure, security, product, and vendor teams to support enterprise digital experience platforms.

Key Responsibilities

• Provide operational support for AEM as a Cloud Service, including Author, Publish, Dispatcher, CDN, and supporting integrations.
• Support the newly introduced Vercel hosting platform for enterprise web applications.
• Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools.
• Troubleshoot and resolve production incidents, deployment failures, platform issues, and integration problems.
• Manage CI/CD deployment pipelines, environment promotions, release activities, and configuration changes.
• Lead incident management, problem management, and Root Cause Analysis (RCA) activities to identify recurring issues and implement preventive solutions.
• Support platform security, user access management, certificate renewals, and compliance activities aligned with enterprise standards.
• Maintain and optimize integrations between AEM and enterprise systems, including:
  • DAM
  • Workfront
  • Azure Services
  • Akamai/CDN
  • Publishing Partners
  • Other Digital Marketing Platforms
• Perform platform administration, including:
  • User management
  • Permissions
  • Workflow support
  • Replication monitoring
  • Configuration management
• Collaborate with development teams to improve platform stability, scalability, performance, and architecture compliance.
• Participate in on-call support, major incident response, disaster recovery planning, and testing activities.
• Develop and maintain operational documentation, knowledge articles, runbooks, and support procedures.
• Evaluate Adobe platform releases, feature enhancements, and recommend implementation strategies.
• Support capacity planning, performance tuning, and platform roadmap initiatives.
• Partner with business stakeholders, product owners, architects, and technical teams to prioritize platform enhancements.
• Drive continuous improvement initiatives focused on automation, operational excellence, service reliability, and technical debt reduction.

Position Contribution

This is a net-new position created to establish ownership and operational maturity for the Vercel platform. The engineer will:

• Build operational processes and governance for the Vercel platform.
• Establish a repeatable support model rather than relying on ad-hoc processes.
• Deliver platform governance, deployment support, monitoring, incident management, and user administration.
• Provide technical guidance for teams developing modern web applications using:
  • Next.js
  • React
  • APIs
  • Cloud-native architectures
• Help mature the platform to Level 3 (Defined) under the organization's Service Maturity Model.
• Complete all required service-offering artifacts and ensure compliance with IT General Controls (ITGC) and Security Directives.
• Train internal platform teams and establish proactive operational processes before supporting production customer-facing workloads.

Team Environment

• Work closely with the Product Owner.
• Collaborate with a team of 6-7 Platform Engineers across multiple experience levels.
• Partner with Level 1 and Level 2 support teams, infrastructure, security, Adobe, and external vendors.

Required Education & Experience

• Bachelor's Degree required.
• 5-7+ years of relevant enterprise experience.
• 5+ years supporting and maintaining Adobe Experience Manager (AEM) platforms.

Required Technical Skills

• Extensive experience supporting Adobe Experience Manager (AEM) as a Cloud Service.
• Strong understanding of AEM architecture, Dispatcher, CDN, cloud deployments, and enterprise integrations.
• Experience supporting enterprise digital experience platforms in production environments.
• Expertise in incident management, service restoration, and Root Cause Analysis (RCA).
• Hands-on experience with platform monitoring, observability, automation, and operational support.
• Experience managing CI/CD pipelines and deployment processes.
• Strong knowledge of cloud platform administration, governance, and security.
• Experience supporting Vercel or similar cloud-hosted web application platforms.
• Experience providing governance, deployment support, monitoring, user access administration, and technical consultation for applications built with:
  • Next.js
  • React
  • REST APIs
  • Cloud-native architectures

Preferred Experience

• Adobe Experience Manager (AEM) Sites
• AEM Assets
• Adobe Target
• Adobe Workfront
• Akamai CDN
• Azure Cloud Services
• Enterprise Digital Marketing Platforms

Disqualifiers / Red Flags

• Frequent job changes or unstable employment history.
• If the candidate is not local but is willing to relocate at their own expense and be available on Day 1 if required, this must be clearly stated on the resume.