Beverage Bar Manager (New York)

About Happier Grocery

Happier Grocery is a health-forward Grocery Store that seeks to provide a lifestyle oasis for New Yorkers. We are committed to providing the highest quality food and lifestyle experience.

Our mission is to create a shopping experience where customers can feel confident in their choices without needing to scrutinize every label. We strive to be a place of community, positivity, and life-affirming nutrition—where exceptional products, thoughtful hospitality, and meaningful experiences come together to support healthier, happier lives.

The Opportunity

Happier Grocery is seeking an experienced Beverage Bar Manager to lead the day-to-day operation of our in-store beverage bar. This role oversees team leadership, beverage quality, service, cleanliness, and operational execution while creating a welcoming, high-touch experience for every guest. The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced environment, develops strong teams, and takes ownership of delivering a consistently elevated beverage experience.

ESSENTIAL JOB RESPONSIBILITIES

Team Leadership

• Lead, coach, and develop Beverage Bar team members, setting clear expectations for performance, service, and operational standards.
• Conduct regular performance evaluations and provide ongoing, constructive feedback and development.
• Address staffing issues promptly and help maintain effective coverage during peak business periods.

Beverage Quality & Customer Experience

• Maintain high standards of beverage quality, consistency, presentation, and speed of service.
• Foster a welcoming and friendly atmosphere while delivering exceptional customer service.
• Proactively engage with customers to introduce new beverages, seasonal offerings, special promotions, and the overall Happier Bar experience.
• Address customer inquiries, complaints, and feedback professionally, thoughtfully, and with urgency.

Operations & Standards

• Oversee and manage all aspects of the day-to-day beverage bar operation.
• Ensure adherence to company policies and procedures, food safety requirements, and health and sanitation regulations.
• Maintain cleanliness, organization, and readiness of the bar area, including equipment, utensils, ingredients, and workstations.
• Handle operational challenges, including equipment malfunctions or unexpected business needs, promptly and effectively.
• Implement contingency plans as needed to maintain smooth operations during high-volume periods or unforeseen circumstances.

Cross-Functional Partnership

• Collaborate with store leadership, kitchen teams, and other departments to coordinate food and beverage service and support a seamless customer experience.
• Communicate effectively with colleagues and leadership to ensure smooth operations, strong execution, and guest satisfaction.
• Participate in the development, testing, and updating of beverage menus, sharing customer and team feedback to support continuous improvement.

PRINCIPAL SKILLS AND ATTRIBUTES REQUIRED

• 2+ years of management or supervisory experience in coffee, beverage, hospitality, food service, or a similar high-volume environment.
• Strong working knowledge of beverage bar operations, including quality standards, sanitation, food safety, and service execution.
• Proven ability to lead, coach, develop, and hold teams accountable in a fast-paced environment.
• Strong hospitality mindset with a passion for creating welcoming, memorable customer experiences.
• Excellent communication, organization, and problem-solving skills.
• Ability to remain calm, flexible, and solutions-oriented during high-volume periods and unexpected operational challenges.
• Self-starter with an entrepreneurial mindset who takes initiative, embraces ownership, and thrives in a fast-paced environment.
• Open availability and flexibility to work mornings, evenings, weekends, and holidays based on business needs.