Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customer accounts and order-related activities in Saint Paul, Minnesota. This position combines customer communication, billing support, and administrative coordination to help deliver accurate, timely service. The ideal candidate is detail-oriented, responsive, and comfortable working across teams to address questions, resolve issues, and keep account information current.

Responsibilities:
• Oversee customer orders from initial entry through completion using the company’s ERP system, ensuring records remain accurate at each stage.
• Partner with sales efforts by preparing customer quotations, answering inquiries, and assisting with outreach that supports new and existing business.
• Investigate and resolve billing concerns, including pricing discrepancies, credits, debits, and freight-related questions.
• Respond to product and service issues by identifying the cause, troubleshooting when possible, and coordinating escalations to achieve timely solutions.
• Provide clear information about products, services, order status, and account details to both current customers and prospective clients.
• Maintain thorough documentation of customer communications, update account records, and process account-related changes as needed.
• Coordinate with internal departments such as sales, accounts receivable, production, quality, and shipping to meet customer expectations and address service concerns.
• Inform customers of order or manufacturing delays that may affect expected shipment timing and help manage follow-up communication.• Experience in customer service, order support, or administrative account coordination.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Background in invoice processing, billing support, or handling account-related documentation.
• Ability to communicate professionally with customers and internal teams to resolve issues efficiently.
• Comfort working with ERP or similar business systems to manage orders and customer records.
• Problem-solving skills with the ability to investigate discrepancies and follow issues through to resolution.
• Working knowledge of products and services, or the ability to quickly learn operational and customer-facing information.