Pre Delivery Coordinator (11818)

Pre Delivery Coordinator

Phoenix - Phoenix, AZ 85035

Overview

Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Admin - Clerical

Description

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is: "Customers and Employees are the most important people in the world." Putting this belief into practice has enabled James K, our founder to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry.

Apply to LMRV!! We offer a lot of room to grow internally!

LMRV is currently hiring for a Pre-Delivery Coordinator for our growing team. The ideal candidate has excellent customer service abilities, strong administrative experience and is reliable and highly organized.

SUMMARY: Ensures Pre-Delivery processes are properly fulfilled, including thorough PDI's, QC's repairs and deliveries are completed in a cost effective and timely manner, with a focus on safety, functionality and customers receive a WOW delivery experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for reconditioning and delivery of all inventory, while maintaining the Recon tracking log and Sales Tub report.
• Know the status of every unit being prepped for delivery, reconditioned and PDI'd.
• Tracks and maintains a log of all work in process
• Contact and schedule all new sale customers with 24 hours of receiving Due Bills, review and all PDI, SFD and repair list for accuracy.
• Tracks and updates Recon log or Tub report regarding sublet units.
• Ensures all units have been thoroughly QC'd for completion and cleanliness before being staged for delivery or added to the Sales inventory lot.
• Responsible for adhering to all policy and procedures, including proper coach identification, R.O., Tub and tracking log maintenance.
• Ensure every unit is properly checked in and corporate and manufacturers are immediately notified when a unit is rejected or received for storage only.
• Ensure all customers are contacted within 24 hours of receiving due bill.
• Ensure all warranty registration paperwork is submitted immediately after orientation.
• Ensure all money is collected for any customer pay work done during preparation of unit.
• Works directly with Sales/Finance Managers.
• Responsible for all customers to be greeted day of delivery, making sure they are properly escorted to their unit, are introduce to the appropriate Pre-Delivery team members and assure that their delivery orientation was exceptional.
• When necessary, follow-up on any We Owe items to assure they get completed.
• Follow up with customer prior to their leaving the lot to make sure they received a WOW experience.
• Strives for harmony and teamwork within the department and with all other departments.
• Oversee Lot/Stock Inventory while also always maintaining clean and presentable inventory.
• Other duties assigned by the Pre-Delivery Manager or Sales Management team.

Qualifications

REQUIREMENTS:

• Pre-employment screenings including background and drug test
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Excellent organizational, interpersonal, communication, and customer service skills