IT Manager

We’re a high‑tech home security company passionate about protecting the life you’ve built and our mission to keep Every Home Secure. We’ve created a culture that cares just as deeply about the career you’re building. Ours is a no‑ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We don’t just want you to work here – we want you to grow and thrive here. Why are we hiring? We are a rapidly growing and successful company seeking smart, talented, and humble individuals who share our values. Join us in our mission to disrupt the home‑security space and relentlessly pursue our goal to keep Every Home Secure. What You’ll Do At SimpliSafe‑IT is part of the Information Security and Technology (IS&T) team, led by our Chief Information Security Officer (CISO) . IT does more than fix laptops – we empower every team member to do their best work and make sure SimpliSafers feel supported, connected, and confident in their technology. We’re looking for an IT Manager to join our IT team in Boston, Massachusetts . In this role, you’ll report to our Sr. Manager, IS&T and: Lead and develop a team of IT engineers supporting our Boston office and remote employees nationwide. Partner with IS&T leadership across all locations to deliver a consistent, excellent IT experience for every SimpliSafer. Drive execution of IT projects, initiatives, and strategy that keep our teams running securely and efficiently. We’re a hybrid team – you’ll come into our Boston office two days a week, with flexibility to work the rest of the time remotely. Primary responsibilities include: Manage the day‑to‑day functions of the Boston office IT help desk team, ensuring proper scheduling and staff availability to meet business needs. Serve as an escalation point for complex incidents, outages, or challenging support requests. Mentor, develop, and coach a team of IT professionals, fostering a collaborative culture and providing guidance on career paths. Ensure technology and process consistency across all SimpliSafe locations in collaboration with the Sr. Manager, IS&T and peer IS&T managers. Understand the diverse needs of end‑users and proactively create a positive and supportive IT experience. Plan, execute, and monitor initiatives and Key Performance Indicators (KPIs) to drive team growth and success. Contribute to the planning and execution of an overall IT strategy for SimpliSafe. Lead technology projects and deployments , ensuring successful implementation and adoption. Maintain strong relationships with external vendors, establishing and monitoring Service Level Agreements (SLAs) to meet business requirements. What You’ll Bring A Bachelor’s degree in Computer Science , Information Systems , or a related field, or equivalent practical experience. Up to 6 years of experience in IT , including at least 3 years in a people‑management role leading and developing technology teams. A strong understanding of IT infrastructure , encompassing networks, servers, cloud technologies , and common enterprise applications. Proven experience managing IT operations , including service desk support, incident management , and problem resolution. A passion for providing exceptional customer service and creating positive support experiences for end‑users. A commitment to fostering a psychologically safe and inclusive team environment where everyone feels supported, valued, and empowered to do their best work. The ability to meet the physical demands of the role, which include frequent standing, walking, and using hands to handle equipment. Preferred Qualifications Experience with macOS and Windows endpoint management , including MDM tools like Jamf , Intune , and JumpCloud . Familiarity with workforce identity tools such as Okta and Lumos . Proficient with Google Workspace and Microsoft 365 administration. Experience with collaboration tools like Zoom , Google Meet , and Slack . Knowledge of Jira Service Management and project tracking. Experience with Confluence for knowledge management and documentation. Experience with SaaS tool management and optimization. Bonus points: In‑depth experience with live event production or collaboration tooling. What Values You’ll Share Customer Obsessed – Building deep empathy for our customers and developing strong, long‑term relationships. Aim High – Always challenging ourselves and others to raise the bar. No Ego – Maintaining a “no job too small” attitude and an open, inclusive, and humble style. One Team – Taking a highly collaborative approach to achieving success. Lift As We Climb – Investing in developing others and helping others around us succeed. Lean & Nimble – Working with agility and efficiency, experimenting in an often ambiguous environment. What We Offer A mission‑and‑values‑driven culture and a safe, inclusive environment where you can build, grow and thrive. A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families. Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $120,800 to $177,100. Beyond base pay, we offer a Total Rewards package that may include participation in an annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. #J-18808-Ljbffr SimpliSafe