Senior Case Manager

Beverly Bootstraps seeks a Senior Case Manager to provide client-centered case management to individuals and families experiencing housing instability, food insecurity, or other barriers to self-sufficiency. The role combines assessment, goal planning, resource navigation, advocacy, and documentation to support clients in achieving stable housing, improved health, and increased economic stability.The case management team is working to deepen the way we serve clients, moving from one-off support and resources to more in-depth, longer-term coaching; we are looking for someone who will help us build the structure of this new approach and grow with the program and organization.Reporting directly to the Case Management Supervisor, the Senior Case Manager will work closely with the case management team and colleagues on the food assistance, education, and thrift teams. The ideal candidate is an entrepreneurial, solutions-oriented professional who can balance direct client services and support with strategic thinking and thought partnership with department leaders.The Senior Case Manager will join the organization at an exciting and critical moment, when both the need for our services and support from the community are at all-time highs. Responsibilities Conduct comprehensive intake and assessments to identify client needs, strengths, risks, and eligibility for services. Develop individualized service plans with measurable goals and timelines in collaboration with clients' needs. Provide ongoing case management, including regular client engagement, progress monitoring, crisis intervention, plan adjustments, and coaching. Coordinate referrals and linkages to internal programs and external community resources, including housing, benefits, employment, healthcare, mental health, and substance use services. Advocate on behalf of clients with landlords, service providers, and public agencies to remove barriers and secure services. Maintain accurate, timely, and compliant documentation of client contacts, case notes, service plans, outcomes, and required reporting in agency systems. Facilitate clients' access to emergency support, including rental assistance, food resources, transportation, and other basic needs. Participate in multidisciplinary team meetings and case conferences to ensure coordinated care and information sharing. Support community outreach and education efforts to increase awareness of available services and to engage hard-to-reach populations. Collect, track, and report program data to support performance measurement, funding requirements, and continuous quality improvement. Uphold strict confidentiality standards and professional ethics in all client interactions and recordkeeping. Please note: This is a non-clinical case management position. The role focuses on client coaching, collaborative goal setting, resource navigation, advocacy, and connecting individuals with community services to support stability and self-sufficiency. This position does not provide clinical counseling, therapy, casework requiring licensure, or mental health treatment. Key Skills & Capabilities Passion for Beverly Bootstraps’ mission and work; demonstrated commitment to building an inclusive society where diversity is valued and all individuals and families have the support and resources to achieve self-sufficiency Bachelor’s degree in social work, human services, psychology, or related field required; master’s degree in social work preferred. Minimum four to five years of direct case management or human services experience; experience working with vulnerable populations preferred. Familiarity with community resources, public benefits systems, and housing programs; ability to collaborate effectively with community partners and service providers Strong assessment, crisis intervention, problem-solving, and advocacy skills; excellent verbal and written communication; proficiency with basic computer applications and case management databases. Demonstrates cultural humility and sensitivity when working with diverse populations. Ability to work both independently and collaboratively as part of a team. Comfort with outreach and field-based work, including community-based meetings. Strong organizational skills with the ability to manage a caseload and prioritize urgent needs. Bilingual in Spanish or other languages preferred. #J-18808-Ljbffr Beverly Bootstraps