Service Manager

Job Description

Job Description

Description:

Why should you choose ProForce?

We are a leading pest control company dedicated to providing effective and reliable pest management solutions for residential and commercial customers. Our mission is to deliver innovative and reliable pest control solutions to our customers while upholding the highest standards of professionalism and integrity. As a rapidly growing organization, we are seeking a motivated and client-focused individual to join our team as a Service Manager.

Job Type: Full-time

Location: Onsite

Pay: Starting at $51,100.00 plus bonus

Job Summary

The Service Manager is a hybrid role designed for high-performing service professionals ready to advance into management. This individual exemplifies top performance and leadership, setting a high standard for the team. The Service Manager will be responsible for leading by example, supporting Service Professionals, and assisting with managerial duties as needed. During peak season, the Service Manager will flex into a management role, overseeing a team to ensure operational excellence and customer satisfaction.

Key Responsibilities:

• Maintain efficient route completion individually.
• Assist the Branch Manager in coaching lower-performing Service Pros to improve route efficiency.
• Achieve and maintain a high service completion rate.
• Consistently deliver high-quality customer experiences.
• Provide feedback to lower-performing Service Pros to enhance client satisfaction.
• Generate positive customer feedback and Google Reviews.
• Assist the Branch Manager in coaching team members to improve service delivery.
• Resolve customer concerns proactively and work to retain satisfied clients.
• Train and support Service Pros in handling customer issues effectively.
• Develop team members, fostering a culture of excellence and retention.
• Coach and support Service Pros who may need additional guidance or motivation.
• Perform ride-along training sessions with new hires and existing team members.
• Support and facilitate initial and ongoing in-person training sessions and team meetings.
• Ensure all team members complete initial and ongoing training.
• Model safe practices and ensure compliance with safety policies.
• Support the branch manager in accurately reporting incidents and near misses.
• Reinforce a culture of safety within the team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications:

• Previous experience in the pest control industry, ideally in residential services, and demonstrated ability to develop and support frontline colleagues.
• Solid understanding of pest control methods, products, and compliance requirements. Ability to coach team members on technical aspects and regulatory compliance.
• Skilled in building rapport with clients and delivering excellent customer service.
• Experience in onboarding, training, and mentoring new team members.
• Ability to obtain and maintain any required state licenses or certifications.
• Ability to pass required background, MVR and Drug screen