Need Business Analyst (ServiceNow Exp)

Business Analyst (ServiceNow Exp)

Implementing business processes in ServiceNow

Proven experience in business process analysis, requirements development, implementation, testing and documentation Working knowledge of the application development life cycle Strong analytical and conceptual skills Proven working knowledge of business process improvement and process modeling Demonstrated strong written and verbal communication skills and experience with Microsoft Suite The ability to take complex end-user requirements to automated process workflow Ability to work independently and with a team

Description (including, but not limited to):

1. Managing business analysis work or projects with distinct deliverables to a solution

2. Identifying and documenting business processes, issues, value levers, metrics, and capabilities

3. Collecting, organizing, and analyzing data

4. Completing analysis and documentation of as-is capabilities

5. Conducting interviews to gather business requirements

6. Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking

7. Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.

8. Supporting change management and communications programs and activities

9. Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks