Director of Client Care Coordinator
SYNERGY HomeCare
Clinical Liaison/ Client Coordinator
SYNERGY HomeCare of Ellicott City is a private-pay home care agency serving Howard County and surrounding areas of Maryland. Opened in December 2024, we provide compassionate, high-quality care including companion care, personal care, memory care, cancer care support, and the CMS GUIDE Program in partnership with Pocket RN.
We are a growing, mission-driven agency looking for a skilled and personable Clinical Liaison & Care Coordinator to help us connect with the healthcare community and support our clients from first contact through ongoing care.
Role Overview
The Clinical Liaison & Care Coordinator serves as the bridge between SYNERGY HomeCare and the broader healthcare community. You will build and maintain referral relationships, support client intake and assessments, and handle key administrative functions that keep the office running smoothly. This is a visible, relationship-driven role that requires both clinical credibility and strong organizational skills.
Key Responsibilities
Community Outreach & Referral Development
Build and maintain relationships with referral sources including hospital discharge planners, skilled nursing facilities, physicians, social workers, and case managers
Represent SYNERGY HomeCare at community events, health fairs, and networking opportunities
Conduct regular outreach visits to referral partners in the Howard County area
Track and follow up on referral leads to convert inquiries into active clients
Client Intake & Care Coordination
Conduct initial client consultations and home visits to assess care needs
Collaborate with the care team to develop individualized care plans
Serve as a clinical resource for caregivers, clients, and families with questions about care
Support transitions of care from hospital, rehabilitation, or skilled nursing settings to home
Administrative Support
Answer incoming calls and respond to client and family inquiries
Maintain accurate client records and documentation
Assist with scheduling coordination and caregiver-client matching
Support the owner with operational tasks, reporting, and internal communications
Help maintain compliance with agency policies and state home care regulations
What We're Looking For
Registered Nurse (RN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), or degree in Healthcare Administration or related field
Experience in home care, hospital case management, discharge planning, or community health preferred
Strong relationship-building and communication skills comfortable engaging with healthcare professionals at all levels
Organized, self-motivated, and able to manage multiple priorities independently
Compassionate and client-centered approach to care
Proficient in Google Workspace or Microsoft Office; familiarity with home care software is a plus
Valid driver's license and reliable transportation (local travel required)
What We Offer
Competitive compensation commensurate with experience
Flexible scheduling options (full-time or part-time considered)
Opportunity to shape the clinical identity and community presence of a growing agency
Supportive, close-knit team culture where your work makes a direct impact
Mileage reimbursement for local travel
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