Senior Customer Success Manager | US Remote

What You’ll Be Doing Own a book of n8n’s most strategic enterprise customers, acting as the primary post‑sales partner across onboarding, adoption and renewal. Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes. Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time‑to‑value. Establish a strong operating cadence (health checks, executive syncs, QBRs), using data and insights to guide priorities and decisions. Monitor customer health and product usage signals to proactively identify risks, manage escalations and keep stakeholders aligned. Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact. Identify and progress expansion opportunities (upsell/cross‑sell), partnering with Account Executives on account plans that drive growth. Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience. Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities. Requirements Enterprise Customer Success experience: You’ve owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end‑to‑end. Value & outcomes mindset: You’re comfortable translating product usage into measurable outcomes, ROI, and executive‑ready narratives. Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments) and you know when/how to elevate issues. Commercial acumen: You’ve driven renewals and expansion (upsell/cross‑sell) with a track record of retention and growth impact. Operational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow‑through. Clear, high‑trust communication: You communicate crisply with both builders and executives, and you’re known for building durable relationships. Cross‑functional leadership: You partner effectively with Sales, Support, Solutions Engineering and Product to unblock customers and improve the journey. Builder mindset in ambiguity: You thrive in fast‑changing environments and take ownership. Nice‑to‑haves Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization. Startup/scale‑up experience: You’ve operated in high‑growth environments and enjoy “build the plane while flying it” work. Multi‑region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups. Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering, etc.). Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster. Benefits Competitive compensation – We offer fair and attractive pay. Ownership – Our core value is to empower others, and we mean it—you’ll get a slice of n8n with equity. Work/life balance – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are. Health & wellness – Europe: We provide benefits according to local country norms. US: Multiple low‑premium, low‑deductible medical plans with coverage for individuals and families—plus a no‑cost premium HDHP option with a pre‑seeded HSA—along with dental and vision coverage. Future planning – Europe: We provide pension contributions according to local country norms. US: 401(k) retirement plan with a 4% employer match. Financial security – Europe: We provide benefits according to local country norms. US: Company‑paid short‑term and long‑term disability insurance, plus life insurance to support you and your loved ones. Career growth – We hire rising stars who grow with us! You’ll get €1 k (or equivalent) per year to spend on courses, books, events or coaching to level up your skills. A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! Remote‑first – Our team works remotely across Europe, with regular off‑sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. Giving back – We’re big fans of open source, and you’ll get $100 per month to support projects you care about. AI enablement – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. Transparency – We all know what everyone’s working on, how the company is doing—the whole picture. An ambitious but kind culture – People love working here—our eNPS for 2024 is 94! * Country‑specific details are provided in your contract. Equal Opportunity n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. Location Disclaimer If you see multiple job postings for the same role, it is most likely because we’re hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you’re the most likely to work from in the future. #J-18808-Ljbffr n8n