Customer Engagement Specialist (Rehash Sales)

Bath Experts Exclusive Jacuzzi Bath Remodel Dealer

Compensation: Salary + Commission

Location: Remote

Employment Type: Full-Time
About the Customer Engagement Specialist:

Bath Experts is seeking a motivated, Customer Engagement Specialist to support our sales organization through thoughtful follow-up and customer re-engagement. In this role, you will reconnect with warm customers who previously had an in-home consultation but did not move forward, reviewing prior sales activity to understand their needs and objections. You'll provide consultative support, nurture relationships, and help move opportunities forward through meaningful follow-up and coordination.

This is a part-time role designed to support conversion efforts.
What You'll Do:

• Re-engage warm customer leads (Demo - No Sale) to coordinate and schedule follow-up appointments
• Manage volume rehash and retention efforts by reviving and saving cancelled contracts
• Review sales recordings, notes, and photos to understand prior appointments and identify rehash opportunities
• Contact customers via phone and email to understand objections and reasons for not moving forward
• Provide consultative sales support by reviewing options and guiding next actions
• Accurately document activity, notes, and outcomes in the CRM
• Maintain professionalism and brand standards in all customer interactions
• Through our sales training program, you will learn the techniques to:
• Deliver effective sales presentations over the phone
• Overcome objections and reengage with customers
• Utilize CRM tools and sales technology to manage and track sales activity

What We're Looking For:

• High inside sales IQ with the ability to work warm, rehash-style opportunities
• Prior phone sales, inside sales, customer service experience preferred
• Strong customer service and consultative selling skills with proven objection-handling ability
• Organized, detail-oriented, and self-motivated
• Strong analytical skills to assess opportunities and tailor solutions
• Excellent verbal and written communication skills
• Ability to work independently in a full-time, production-focused role

Why Rehash Sales? Rehash sales gives you the opportunity to work with warm, high-intent leads - customers who have already shown interest. This role rewards strong listening skills, problem-solving, and the ability to overcome objections to turn missed opportunities into wins.
Why Work at Bath Experts?

• Exclusive Jacuzzi partnership (Indiana, Ohio, & Kentucky)
• Represent a premium brand and sell premium products
• Top-tier training and sales support
• Strong leadership, strong culture, strong compensation
• Ongoing career development opportunities

You'll join a company that invests heavily in your success - giving you the tools, the training, the leads, and the support to grow your income and your career.

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