Help Desk Specialist

Description Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX. This individual will help ascertain the nature of the support request, resolve issues where possible, and escalte to the appropriate work group, when necessary. The technician will be responsible for documenting all work in the customers service management system. Primary Responsibilities Receive and conduct inbound/outbound calls providing technical support to the customer . Communicate well with Executives, Managers, Peers, and Customers. Work in hybrid multi-location operations team administering existing production environment. Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System Direct/ Lead weapons system configuration, preventative maintenance, issues, and inspections Manage and operate multi-user computer systems, including coordination with network engineers Develop policies for and effectively manage weapon system resources, including CPU usage, disk usage, and response times to maintain operating efficiency Work with vendors, the Government, carriers, and technical staff on network implementation, troubleshooting, optimization and ongoing management Test and validate deployment of security patches and software upgrades, non-disruptive whenever possible, in a lab environment, then prepare detail instructions for operations to perform those activities in production Support tickets and manage incidents, service requests, and problems through their full life cycle. Perform incident analysis to determine possible cause and potential fix. Develop, implement, and monitor policies and standards for allocation related to the use of computing resources Work under little to no supervision, providing solutions to high-level technical problems of system-wide scope or complexity Document status updates and communicate to necessary parties. Document troubleshooting steps and knowledge articles for Help Desk teams. Basic Qualifications Bachelor's degree and a minimum 2 years of experience in Windows System Administration, additional years of experience will be considered in lieu of degree or a masters. Obtain a baseline 8570 certification [(IAT Level II) CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP]. Requires basic knowledge of and ability to apply principles, theories, and concepts of narrow technical domain. Familiar with ticketing systems and the value of good documentation Competent in essential administration concepts around Active Directory, Group Policy, Windows Server 2012, 2016, 2019. Proven knowledge with Microsoft Exchange, SharePoint, or M365. Familiar with solving simple, routine technical problems following established procedures and policies. Basic knowledge of scripting with PowerShell. A US Citizen who can obtain a DoD secret clearance. Preferred Qualifications Familiarization with ServiceNow Platform. Certified in Microsoft technologies. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr