Office Manager

About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Position Overview The Office Manager is responsible for directly managing and developing our Front Office team to ensure consistent processes and high level of customer support before, during, and after our sales. The Office Manager role will directly oversee all aspects of the front office processes, including title work, customer service, clerical processes, and sale day services. The Office Manager is a role based on site size needs. This role is not visa eligible. What you'll be doing Lead the Front Office Team: Lead the front office team to ensure maximum efficiency of our administrative processes, including title work, customer service, accounts receivables and invoicing. Maintain and apply a strong working knowledge of state motor vehicle regulations, accounts receivable procedures, and standard office practices. Teams Led: Front Office, Titles, Block Clerks All Manager Roles: Lead auction activities to drive retention, profitability, customer experience, and safety. Monitor and ensure adherence to systems, policies, procedures, and performance standards. Influence and lead others as a people, customer, and business manager. Engage with customers and employees in a transparent, reliable, and positive manner Participate in the development and execution of strategic plans, goals, processes, and objectives, ensuring alignment with those of the company. Identify and implement appropriate staffing and scheduling needed based on workload and volume. Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals. Collaborate with stakeholders to optimize processes. Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve. Provide training, mentoring, and accountability to direct reports and succession planning through appropriate coaching, leadership development, training, and performance management. Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values. Conscientiously work in ways that decrease the possibility of injury to yourself or other team members due to spills or other preventable hazardous conditions. What the job requires To be able to do your job at Carvana, there are some basic requirements we want to share with you. Bachelor's degree preferred High School Diploma or GED equivalent Minimum 5 years of industry related experience Must have experience working in the automotive business offices or a state title department Minimum 1 year of leadership/supervisory experience Demonstrated knowledge of state motor vehicle regulations Proven ability to multitask while maintaining attention to detail Ability to effectively delegate tasks to team members. Confidentiality and integrity while handling sensitive information Proven ability to manage deliverables and metrics against aggressive targets and timelines Proficiency with computer systems and applications Ability to maintain high volume and high-quality content in a fast-paced environment. Ability to communicate and interact with others effectively in a professional, courteous manner. Ability to communicate clearly and concisely, both written and oral Ability to multitask and prioritize effectively Ability to resolve complex issues with guidance from others This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. ADESA Benefits and Perks - (Pay range $65-$75k) Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements To be able to do your job at ADESA, there are some basic requ #J-18808-Ljbffr