Operations Analyst - Consumer Vehicle Lending

Responsibilities This role will remediate client escalations, coordinate and assist with resolutions to partner and client complaints, applications under Fraud Review and pending Economic Sanctions Scan This role is responsible for all client contact related to escalated complaints and concerns. Assists with coordination of implementation for products, services, and operational solutions Supports the design, documentation, implementation, and monitoring of new products and services Provides guidance regarding procedural, technical, and operational changes Expands business products knowledge within operations environment Builds network by developing relationships with partners and teammates Inspects data to identify issues and trends Collects and interprets data to validate operational processes Requirements Prior Consumer Vehicle Lending (CVL) experience Client Direct Auto experience (e.g. Loan Officer or Loan Specialist) Demonstrated ability to build and sustain relationships, manage multiple priorities, and engage clients and employees #J-18808-Ljbffr Jobtailor