Senior Specialty Sales Manager

Job Description

Job Description

Description:

The National WWII Museum is currently seeking a Senior Specialty Sales Manager. The Senior Specialty Sales Manager is responsible for driving ticket revenue for both groups and Museum specialty products which include BB’s Stage Door Canteen, guided tours, and premium private experiences. This role focuses on cultivating relationships across corporate, hotel concierges, tour operator, and SMERF markets to maximize attendance and revenue. The Senior Sales Manager oversees the full sales cycle—from prospecting and pricing strategy to booking and on-site coordination—while identifying opportunities to upsell and enhance the visitor experience. In collaboration with internal teams, this position ensures seamless execution of group visits and contributes to the Museum’s overall revenue growth and strategic sales initiatives.

• Drive group ticket sales by procuring business from corporate, associations, tour operators and the student/youth travel market at local and national levels while cultivating and maintaining strong client relationships and account management.
• Work with the Senior Director of Specialty Sales and Marketing to develop sales collateral for group and specialty products.
• Secure group bookings through sales efforts which include calls, appointments, site-visits and relationship building initiatives with organizations such as the New Orleans Chamber and New Orleans & Co while also attending their monthly meetings and networking events.
• Collaborate with internal departments to reach revenue goals for the Museum’s specialty sales revenue streams which include guided tours, BB’s Stage Door Canteen and premium experiences to both group and individual audiences.
• Develop a sales strategy for sales calls to local organizations and hotel concierge’s to promote guided tours, BB’s Stage Door Canteen and premium experiences.
• Attend local and national trade-shows.
• Work with the Sales Team to contribute to booking orders in the ticketing system and providing on-site coordination when needed.
• On site contact for group client needs such as meet and greet, oversee client catered events and function as group liaison for other departments on assigned projects.
• Participate in administrative tasks such as account data list development, sales tracking, and lead development. Generate specific reports monthly.
• Maintain accounts and bookings in Museum ticketing software.
• Assist with the management of Museum general calls and function as support staff where needed.
• Undertake other duties and special projects as assigned by the Senior Director of Specialty Sales, AVP of Hospitality Services and VP of Sales.
• Achieve sales goals for ticket sales.

Qualifications

• A minimum of three years demonstrated success in sales and marketing in the hospitality or travel industry.
• Strong knowledge of the Tour and Travel, SMERF and Corporate Markets.
• Established relationships with industry partners, Tour Operators, Tour, and Travel and SMERF Markets.
• Possess leadership skills combined with effective communication and organizational skills.
• Strong selling traits and track record; self motivated and not afraid of rejection.
• Proven success with market and account development resulting in high conversions ratios.
• Strong computer skills in Microsoft Word, Excel, Power Point, and ticketing / sales management systems.
• Positive attitude and willingness to work with others in a team environment. Ability to successfully direct and effectively manage specialty sales team.
• Ability to work on multiple assignments under pressure and to consistently meet deadlines and goals.
• Ability to take direction and exercise good, independent judgment while keeping the Museum’s policies and mission at the core of decisions.
• Ability to push, pull, and lift weights up to 20 pounds. May require prolonged standing and/or walking during which time objects are transported. May require bending, squatting, or reaching and occasional use of equipment.
• Willingness to work a flexible schedule that goes beyond a 40-hour work week – including weekends and evenings. Travel is required.

In addition to offering competitive wages, the Museum’s benefits package includes: 

• Medical insurance – 2 plan options; Museum pays 75% of premium 
• Dental and vision insurance 
• Flexible spending account 
• 401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment 
• Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available 
• Long term disability insurance 
• Paid vacation and sick leave, 10 paid holidays per year 
• Free parking 
• Tuition assistance and professional development 
• Employee assistance program 

The National WWII Museum is an equal opportunity employer and seeks diversity in its workforce.  We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.