Customer Service Attendant

Employment Type: Full time Shift: Evening Shift Description: Assisting patients, visitors and Staff entering the Hospital by wayfinding and/or wheelchair assistance. Department: Security Services Location: Ann Arbor Shift available: Day Status: Full Time 40 Hours Minimum rate of pay: $15.93 Note: This is a fully on-site role Total Rewards and Benefits: Competitive compensation, DAILYPAY Benefits effective on Day One! No waiting periods. Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions Colleague Referral Program to earn cash Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Tuition Reimbursement SUMMARY Maintain a safe and secure environment while projecting a professional image when greeting patients, visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance the hospital experience for patients, families and visitors by performing guest relation functions that assure the highest standard of service, including providing assistance, guidance, direction, response to routine requests for information and on occasion, an escort as requested. REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE High School diploma or GED equivalent REQUIRED SKILLS AND ABILITIES Computer/typing skills necessary in order to navigate HealthQuest and the visitor management system. Interpersonal skills necessary in order to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations. Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications. Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors. Respond appropriately to various levels of stressful situations and maintain emotional intelligence ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas. Know how to access patient location information on THE computer. Escort patients when needed or requested. Offer assistance for way-finding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors. Call for taxi or shuttle service for patients / families when needed. Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations. Oversee the immediate environment and report any suspicious activity or individuals to Security. Keep area stocked with supplies as needed. Responsible for signing out/in your radio daily and for the loss or damage of radio equipment. Responsible for keeping up with all department and hospital information and updates. Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log. Responsible for after-hours operation of the visitation management system. Access HealthQuest to obtain patient room information for visitors Contact Engineering, Grounds, and Environmental Services when needed. Coordinate with other departments and participate as needed to provide a safe, comfortable environment that meets the needs of the patient, family members and visitors. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit You can also follow Trinity Health on LinkedIn.