Operations Associate (Lake Forest)

About us

Ripley is the fieldwork-hours tracker used by tens of thousands of future BCBAs, and one of five companies run by Therapy Innovations, a small group in Lake Forest, Illinois:

• Ripley, the fieldwork-hours tracker used by tens of thousands of future BCBAs and their supervisors
• Digital Marketing ABA, marketing for ABA practices
• Beacon BCBA, exam prep for the BCBA certification
• Breaking News ABA, the news outlet for the ABA industry
• My ABA CFO, fractional finance for ABA practices

Small team, a lot happening every day, and one person at the center of it. That is where you come in.

The role

You'll keep five companies' worth of work from falling over. Deadlines, handoffs, the developer who owes an update, the client who never replied. You'll work directly with Michael Pavlovskyi, who runs the group.

Read this part before you apply: this is a hands-on generalist seat, not a management job. You won't have reports. You'll have a lot of moving parts and the authority to chase anyone about them.

This is an in-person role in our Lake Forest office, five days a week. No remote, no hybrid. If that's not for you, this isn't the one.

What you'll do

• Keep projects moving across five companies: track deadlines, chase updates, and flag what's slipping before it slips.
• Join calls with clients, partners and vendors. Capture what was decided, then follow up until every item is closed.
• Run the calendar and inbox triage. Schedule and confirm meetings, draft emails and messages.
• Use AI every day: Claude, ChatGPT, Claude Cowork and whatever comes next. Draft, summarize, research, build spreadsheets, automate the repetitive stuff.
• Prepare short briefs before meetings and clean notes after them.
• Help run marketing across the five companies: LinkedIn posts, newsletters, articles, landing pages and ad copy. Draft it, ship it, then report what actually worked.
• Handle light personal admin: travel, appointments, the occasional errand.
• Own the small things that keep an office and the person running it on track.

Who we're looking for

• Genuinely good with AI. You already use Claude or ChatGPT most days and can show us how it makes you faster. This matters more to us than anything on your resume.
• Tech-savvy across the board: Google Workspace, Slack, Zoom, spreadsheets, and quick to pick up new tools.
• Relentless about follow-up. Things don't fall through the cracks on your watch, and nobody has to remind you.
• A clear writer who is comfortable on a call with people you've never met.
• Organized, discreet and reliable. You'll see sensitive business and personal information.
• Any experience level. Recent grads, career changers and seasoned assistants are all welcome. We hire for how you work, not how many years you've worked.

Details

• Full-time, 40 hours a week, Monday to Friday, in our Lake Forest, IL office
• $18 to $22 per hour, depending on experience
• Paid leave accrues as required under Illinois law
• You must be authorized to work in the United States. We can't sponsor visas.
• Start date: as soon as you can

Why take this job

You'll learn how five businesses actually run, from the inside, sitting next to the person making the decisions. You'll use AI in ways most companies are still holding meetings about. If you're ambitious and want real responsibility fast, this is the seat.

Apply through LinkedIn.