Scheduler II- McKinney

Overview The US Oncology Network is looking for a Scheduler to join the team at Texas Oncology in McKinney. This is a full‑time, Monday‑Friday 8:30am‑5pm position with no weekends, call, or major holidays. The position can be Level 1, 2, or Sr based on candidate experience. Responsibilities Answer all incoming calls, assess callers’ needs, direct to appropriate personnel, and page clinic personnel as needed. Communicate messages accurately and timely. Schedule new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines; set up new/referred patients in the system with appropriate documentation and coding. Cancel/reschedule appointments according to physician schedule changes; notify appropriate clinic personnel. Obtain and enter all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR). Collect co‑pays, deductibles, and other out‑of‑pocket amounts at time of visit. Maintain primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage. Arrange for patients to have financial counseling as needed. Demonstrate an understanding of patient confidentiality to protect the patient and clinic/practice. Follow policies and procedures to contribute to the efficiency of the front office; cover other front office functions as requested. Prepare correspondence, memos, forms and other typing as requested by supervisor. May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtain necessary pre‑certification as required. May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed. May be responsible for follow up on all pre‑operative tests to ensure cleared for surgical procedures and communicate with physician and patients if further testing is required before surgery is performed. May be responsible for scheduling post‑operative follow‑up appointments with physicians. Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure. Qualifications Level 1: High school diploma or equivalent required; 0‑3 years of experience preferably in a medical office setting; knowledge of medical terminology, scheduling, and/or authorization experience preferred; excellent communication skills (written and verbal); proficiency in Microsoft Office (Outlook, Word, Excel) required. Level 2: Minimum three years of office experience, preferably in a medical office setting (in addition to Level 1 requirements). Level Sr: Minimum five years of office experience, preferably in a medical office setting; knowledge of medical terminology and coding required (in addition to Level 1 and 2 requirements). Physical Demands Work may require sitting for long periods of time, stooping, bending, and stretching for files and supplies; occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing in the normal range for telephone contacts. Requires viewing and typing on computer screens for prolonged periods. Work Environment Work performed in an office environment; involves contact with patients and the public. #J-18808-Ljbffr US Oncology Network-wide Career Opportunities