National Service Scheduler

Job Description

Job Description

At Crete United , we don’t just manage energy, we transform it into opportunity. As a national leader in holistic energy management, we empower businesses to optimize energy usage, reduce costs, and achieve long-term sustainability goals. Our expertise spans energy procurement, efficiency technologies (lighting, HVAC), renewables, distributed energy, and incentive management.

The HVAC Service Scheduler/Dispatcher plays a critical role in ensuring efficient day-to-day field operations by managing work order assignments, tracking technician status, and overseeing job progress in real time. This role is centered on operational logistics, technician resource management, and dynamic field scheduling for commercial and industrial HVAC service calls.

Key Responsibilities:

• This position is responsible for scheduling and dispatching service calls to technicians based on availability, location, job urgency, and specific skillsets, utilizing dispatch and routing software.
• The Scheduler/Dispatcher acts as the primary liaison between the office and field technicians, providing updates, instructions, and support to help resolve onsite challenges.
• The role requires active management of the daily schedule, including adjustments for emergency calls, delays, or cancellations, with a focus on maximizing efficiency and minimizing downtime.
• Responsibilities also include reviewing and prioritizing service tickets in alignment with service level agreements, confirming readiness of work orders, and verifying job requirements after dispatch.
• The Scheduler/Dispatcher monitors technician and job progress and coordinates the timely delivery of necessary required documents and escalates field service issues as needed.
• This position is also responsible for compiling daily dispatch summaries and working closely with service managers and field supervisors to adapt staffing and workload strategies in response to operational needs.
• Collaborate with HVAC Service Delivery leadership to set and achieve S.M.A.R.T. goals aligned
• with department and company initiatives.
• Stay informed on HVAC service solutions—continuously sharpening your product and service
• Represent Crete United’s mission and values in all interactions, internally and externally.
• All other related duties as required.

JOB REQUIREMENTS:

• Associate’s degree recommended; bachelor’s degree preferred.
• Background in HVAC or building technologies; field experience a strong plus.
• Minimum 3 years in service territory routing, technician scheduling, and operational dispatch workflows.
• Familiarity with HVAC terminology, equipment types, and service ticketing standards preferred.
• Proficient in CRM systems and comfortable with digital platforms.
• Ability to read, analyze and interpret technical periodicals, journals, and technical procedures.
• Ability to present information and respond to questions from management and customers.
• Ability to anticipate and resolve practical problems and issues.
• Ability to produce clear, timely, and concise documentation, plus excellent critical thinking skills.

Why Join Crete United?

• Be part of a mission-driven company that’s shaping the future of energy.
• Work alongside passionate professionals who take pride in doing things the right way.
• Grow your career with ongoing training, mentorship, and advancement opportunities.
• Competitive compensation and comprehensive benefits.

Compensation and Benefits:

Competitive base pay $26.00 - $34.00hr DOE

• Generous Medical, Dental, Vision, Long/Short Term Disability, Life insurance
• 401(k) 4% Match
• Employee assistance program
• Flexible spending account
• Health savings account
• Professional development assistance
• Career advancement - grow your career with us as we grow!

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.