Service Operations Assistant

Service Operations Assistant

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering an exceptional customer experience. This position assists with supervising front-end associates, coordinating daily service activities, maintaining operational efficiency, and ensuring compliance with company policies and procedures. The Service Operations Assistant helps drive customer satisfaction, associate engagement, and overall store performance.

Key Responsibilities Front-End Operations

• Assist in coordinating daily front-end operations, including checkstands, self-checkout, customer service desk, and courtesy services.
• Help ensure adequate staffing levels are maintained throughout the business day.
• Monitor service levels and respond to operational needs to maintain an efficient checkout experience.
• Assist with cash handling, register accountability, and front-end compliance procedures.
• Support store opening, closing, and operational activities as assigned.

Customer Service

• Deliver outstanding customer service and promote a customer-focused culture.
• Assist customers with questions, concerns, refunds, exchanges, and special requests.
• Resolve customer issues professionally and escalate concerns when necessary.
• Promote customer loyalty through positive interactions and service excellence.

Leadership & Team Development

• Assist with training, coaching, and developing front-end associates.
• Help communicate company initiatives, operational priorities, and service expectations.
• Monitor associate performance and provide feedback to support development.
• Foster teamwork, accountability, and a positive work environment.
• Provide leadership coverage in the absence of the Service Operations Manager.

Compliance & Safety

• Ensure compliance with company policies, operating procedures, and regulatory requirements.
• Support cash control and loss prevention initiatives.
• Maintain a clean, safe, and organized front-end environment.
• Follow all workplace safety procedures and assist in promoting a culture of safety.

Financial Performance

• Support front-end productivity, labor management, and operational efficiency goals.
• Assist with controlling operational expenses and minimizing losses.
• Monitor supplies and operational resources to support department needs.
• Support programs and initiatives that improve customer satisfaction and store performance.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience required.
• Prior supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic cash handling, organizational, and problem-solving skills.
• Ability to lead and motivate associates.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and carrying.
• Ability to lift up to 30 pounds occasionally.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to move throughout the store to support operational needs.

Success Factors

• Strong leadership and interpersonal skills.
• Commitment to customer service excellence.
• Excellent communication and conflict-resolution abilities.
• Strong organizational and time-management skills.
• Ability to adapt to changing business needs.
• Dependable, professional, and results-oriented.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4).