Supervisor - Access Services (TOSH/NUSL)

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Closing Date: 11/15/2026 ## Type of Position: ## Job Type: Regular ## Work Shift: Day Shift (United States of America) Sponsorship Available: No ## Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at View email address on click.appcast.io . ## Department: ICE | CORE PA Float Department's Website: Summary of Job Duties: This posting will fill positions at various clinics, including TOSH (The Orthopedic Spine Hospital) and NUSL (Neurosciences at Jack T Stephens). Final clinic assignment will be determined by the department manager based on operational needs and position availability. Supervises the operations of assigned workflows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues, and physician referrals. Assists with the testing, managing, and/or monitoring of workflows within UAMS electronic systems to ensure maximum productivity. This position assumes responsibility of the manager during the absence of the manager, educates staff on scheduling requirements, physician templates, payer requirements, and government rules and regulations required for compliance, registration, and customer service. They will also perform regular audits to ensure productivity, quality, and compliance. Provides report of findings and works with administrative team to develop corrective action plans. Displays exceptional leadership, supervisory, communication, and interpersonal skills. Responsibilities: Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meet performance standards Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service Seeks out continuing education on regulatory changes and industry standards; ensures information is provided to staff in a timely manner and based on workload Documents personnel issues and promotes a balanced and conducive work environment Ensures all department, CABC, ICE, and UAMS policies are followed Establishes and maintains performance standards for productivity, quality, and compliance Implements process improvement and reports results Ensures staff is educated and conducts themselves in the performance of all duties Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards Maintains current knowledge of the profession and all state and federal regulatory mandates. Maintains required job skills competencies and completes skills assessments annually Completes and maintains documentation of continuing education hours annually Supervises the day-to-day operations of the assigned Access Coordinators and Patient Representatives. Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures Schedules, reschedules, coordinates, and cancels appointments using the hospital systems Works closely with management to develop, implement, and maintain formalized training plans Responsible for annual training facilitation of staff development and providing employee coaching. Responsible for employee evaluations. Works with CABC Support for timekeeping and other HR items. Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC). Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline. Conducts team meetings and one-on-one meetings with direct reports. Participates in new employee onboarding, training, and development of staff Provides proper transfer of information as necessary using communication skills and tools. Ensures staff is collecting all front-end payments during the check-in process. Performs other duties as needed. Qualifications: Minimum Qualifications: High School diploma, GED, or formal educational equivalent Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment Preferred Qualifications: Bachelor's Degree in Business, Healthcare, or a related field Three (3) years of experience in registration, billing, or scheduling in a healthcare environment Leadership or supervisory experience Qualifications Equivalencies: Additional Information: Salary Information: Commensurate with education and experience Required Documents to Apply: Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact View email address on click.appcast.io for any recruiting relatedquestions. Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity: Benefits Eligible: Yes #J-18808-Ljbffr National Network of Public Health Institutes