Customer Service Coordinator

divh2Customer Service Coordinator/h2pJob Category: Customer Service Requisition Number: CUSTO004623/ppPosted: May 7, 2026/ppFull-Time/ppOn-site/ppShippenville, PA 16254, USA/ph3Description/h3pThe objective of the Service Coordinator is to be able to organize information, track information, and process information. Must possess good written and verbal communication skills, basic skills to read and understand specifications and blueprints for manufactured housing construction and have work knowledge of manufactured home construction. A sense of urgency with meeting the needs of our customers regarding warranty service is a must./ppNOTE; Must have a can-do attitude, be highly team-oriented and self-motivated, possess superior communication skills, and impeccable ethical standards./ppEssential Duties and Responsibilities:/pulliProcess service request received from Retailers./liliField phone calls from Retailers and customers, including follow up calls./liliSchedule service requests./liliEmail or FAX closed requests to Retailers./liliProcess Service Techs and Contractors paperwork. ulliTime Sheets and Travel Expenses/liliService Request closure and/or rewrite./liliCommunicate status with Retailers/li/ul/liliCreate and process cash settlement agreements./liliFiling/liliProcess registration cards received from Retailers and customers./liliReport to Service Manager any major issues, quality or process problems, or concerns, and any recommendations for solution./liliAbide by all company safety policies and rules of conduct./liliMaintain a high level of communication between production foreman and QC Inspectors, and the Service Department, and the retailers and customers./liliInitiate and process vendor claims./liliProcess dealer payments from authorizations./liliPerform initial investigations for incoming invoices./li/ulpMinimum Qualifications:/pulliMust be at least 18 years of age/liliMust be legally authorized to work in the United States/liliMust be able to read, write and speak English/Bilingual is a plus/liliHigh School Diploma or GED/liliMust successfully pass pre-employment requirements/liliAt least one year of demonstrable experience in a Customer Service role is preferred/liliDemonstrable experience effectively communicating with others, both verbal and written, is required/liliWorking knowledge of Microsoft Office applications is required/li/ulpKnowledge, Skills and Abilities:/pulliExceptional customer service skills/liliEffective planning, organization and time-management skills/liliAbility to make effective decisions concerning the need for home repairs, with a focus on customer and company interests/liliAbility to effectively read and interpret construction prints/liliAbility to adapt to, and manage competing demands, frequent change and unexpected events/liliAbility to identify and resolve problems effectively and efficiently/li/ulpWorking Conditions:/pulliMinimal exposure to heat, cold, noise and working outdoors/liliMust wear personal protective equipment as required in the manufacturing facility/li/ulpPhysical Requirements:/pulliRequires sitting to a significant degree/liliHeavy Work-Exerting up to 25 pounds of force periodically, and/or up to 25 pounds or force infrequently, and/or up to 10 pounds of force frequently to move objects/liliWhile performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees as well as function safely around construction equipment/li/ulpPay Range: $17.50-$19.50 Depending on experience/ppDisclaimer: This job description is intended to provide general information about the position. It is not an employment contract. As with all positions, the responsibilities and duties of this position may change. The company, in its discretion, may alter this job description at any time with or without notice./ppEEO/AA Statement: Cavco Industries Inc., and all of its Subsidiaries are an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates./p/div