Head of Bedrock Operations Center

Join the team bringing autonomy to the built world

At Bedrock were moving AI out of the lab and onto real job sites. Our team includes veterans who helped launch Waymo scaled Segment to a $3.2B acquisition and grew Uber Freight to $5B in revenue. We retrofit the heavy equipment contractors already own starting with excavators so experienced crews can safely take on more projects and deliver more of the critical infrastructure our society needs.

In August 2026 Bedrock-equipped excavators began doing fully autonomous paid work on live commercial job sites. Weve more than doubled our customer base since 2025 and our machines now work with contractors across the South Midwest and Mid-Atlantic

In October 2026 we raised a $600M Series C co-led by CapitalG and Emergence Capital bringing our total funding to nearly $1B. Were using it to put more autonomous machines to work build the field and operations teams behind every deployment and expand into new machine types and job-site tasks.

This is where algorithms meet steel-toed boots. Youll work alongside construction veterans and world-class engineers to solve physical-world problems that simulations cant touch. If youre ready to do meaningful work on hard problems wed love to have you join us.

ABOUT THE ROLE

We are seeking a Head of Bedrock Operations Center (BOC) to build and lead the central always-on hub that oversees our deployed autonomous machines. As the Bedrock System deployments scale across new states new machine types and a next-generation platform the BOC is how we keep every machine safe productive and supported around the clock.

This role owns three core functions: Remote Assistance supporting autonomous machines in real time when they need a human decision; Customer & Partner Support the single front door for customers partners and field teams; and Central Operations which provides live visibility dispatch coordination and incident coordination and command.

The Head of BOC owns the Operations Centers operating model organization tooling requirements performance and manpower oversight. The BOC is accountable for the safe remote operations uptime and responsiveness our customers experience. Reporting to the VP of Operations this leader is a critical thought partner to Product and to Operations Leads across the company.

WHAT YOULL DO

Operations Center Strategy & Build-out

• Define the BOC operating model org structure and coverage model (shifts time zones follow-the-sun) as the fleet scales

• Build and lead the BOC leadership team and a growing workforce of shift leads and specialists

• Own workforce planning and ensure adequate qualified staffing; Partner with Product and Engineering on machines-per-operator ratios against fleet growth product mix and new machine types

• Own the physical and technical readiness of the Operations Center including infrastructure redundancy connectivity and business continuity

Remote Assistance

• Own round-the-clock remote operations for autonomous machines including response-time SLAs escalation protocols and clear decision authority

• Establish safety-first standards for remote interventions remote stops and hand-offs to on-site personnel in partnership with Safety teams

• Build training certification and quality-assurance programs for remote assistance operators

• Analyze intervention data and partner with Autonomy Engineering to reduce interventions and improve machine autonomy over time

Customer & Partner Support

• Build and lead a tiered support function (L1 / L2 / L3) with clear escalation paths into Field Operations Service Hardware RA and/ or Engineering

• Define and deliver support SLAs tailored to each product line and customer commitment

• Own ticketing knowledge base and customer communication standards; turn voice-of-customer trends into fixes

• Partner with the Commercial team on customer onboarding service commitments and account health

Central Operations / Command & Control

• Own live fleet-wide situational awareness: machine status health location and utilization across every site

• Coordinate daily dispatch service and maintenance with Field Operations including parts and technician routing

• Serve as incident command for operational and safety events with clear playbooks for triage escalation communication and post-incident review

• Own runbooks shift hand-off standards and change management for new sites new machine types and new platforms

Performance & Analytics

• Define and track core BOC metrics: intervention rate and response time resolution time SLA attainment fleet uptime customer satisfaction and cost to serve

• Run operational review cadences that drive accountability and bring key insights to leadership

• Lead continuous improvement through process automation and data increasing the number of machines each operator can safely support

WHAT SUCCESS LOOKS LIKE

• Autonomous machines get fast safe human support whenever they need it

• Customers and partners have one clear front door and consistently fast resolution

• Real-time visibility into every machine and site with incidents handled calmly and transparently

• Machines-per-operator rises steadily as intervention insights drive autonomy improvements

• The Operations Center scales ahead of fleet growth new sites and new machine types without a drop in service

WHAT WERE LOOKING FOR

Required

• 12 years in operations leadership including 5 years building and leading 24/7 or mission-critical operations (command centers remote operations network or fleet operations or large-scale support organizations)

• Experience building an operations organization from early stage to scale including hiring and developing managers and shift leads and managing large hourly and/or contract workforces

• Track record defining and managing SLAs escalation paths and incident response in safety-critical or high-availability environments

• Experience influencing engineering product and commercial leaders driving difficult decisions and managing risk through rapid growth

• Strong analytical skills; comfortable with operational data dashboards and forecasting models (SQL / BI tools a plus)

• Experience with workforce planning scheduling and shift-based operations

• Excellent written and verbal communication with customers field crews and executives

Preferred

• Experience running operations centers for autonomous vehicles robotics trucking aviation or mining

• Experience leading remote assistance teleoperation or fleet response teams for autonomous systems

• Familiarity with heavy machinery and/or the construction industry

• Experience building B2B or technical support for industrial equipment or hardware products

• Familiarity with fleet telemetry monitoring and alerting ticketing and workforce-management tools

• Experience launching operations across multiple regions or time zones

• Continuous improvement / Lean / Six Sigma experience

WHY THIS ROLE MATTERS

Every autonomous machine Bedrock deploys depends on the Operations Center to keep it safe productive and supported. Youll build the function that lets our fleet scale with confidence and directly shape the experience every customer and partner has with Bedrock.

Bedrock Robotics is an Equal Opportunity Employer

Were committed to building a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry age disability veteran status genetic information or any other protected characteristic.

Reasonable Accommodations

We want our hiring process to be accessible to everyone. If you need an accommodation to participate in the application or interview process please let your recruiter know so we can support you.

Required Experience:

Director