Client Care and Reservation Specialist

There’s a lot to love about a career with Perfect Pet Resort. We believe that happy pets make happy people, and we’re committed to bringing out the best in every pet. Surround yourself with wagging tails and sloppy kisses. Walk into work knowing that, as a client care & reservation specialist, you’re directly responsible for welcoming and serving our wonderful clients and their four-legged family members.

This highly interactive position provides a unique opportunity to serve pet parents with care and focus. You will help design perfect pet vacations for our four-legged guests. Whether in person or by phone, you will pair services specific to the individual pet’s needs resulting in happy pets and happy people. Perhaps most importantly, you’ll nurture and deepen relationships with hundreds of current clients, encouraging them to return and advocate on our behalf.

Responsibilities

• Greet clients with genuine enthusiasm in person and by phone
• Maintain relationships with our clients by providing exceptional customer service
• Give engaging facility tours
• Attentively tend to client needs
• Take detailed reservations on the phone and in person
• Perform thorough guest check-ins and check-outs
• Knowledgeably present products and services to clients and potential clients
• Ensure happy and safe pet vacations by accurately entering client data
• Safely handle dogs and cats as needed

Required Knowledge, Skills, and Abilities

Our ideal candidate thrives when working with people in a fast paced, detail oriented, and caring operation. This position requires energetic phone skills, proficient computer skills, sales experience, and excellent communication skills. Must be able to work evenings, weekends and holidays. Required to be 18 years of age or older. 

• Competitive hourly wage
• Health, dental and vision insurance coverage for full-time employees
• Life and disability insurance coverage
• Retirement savings plan with employer matching 
• Paid time off and holiday pay
• Employee events
• Employee discounts on pet services and products
• Opportunities for career advancement and professional development
• Pay range $15-$18 per hour