Desktop Support Technician

Work Hours: Sunday 6am-3pm, Monday-Thursday 12:00pm-9:00pm EST (Days off: Friday & Saturday)

Description

The technician will serve as the initial point of contact for users' software and hardware issues and will also work with the other

members of the Technology department for quick and courteous resolutions. The ideal candidate will possess excellent troubleshooting skills utilizing logical processes. The candidate must have the ability to clearly communicate technical topics both verbally and in writing. They should be able to work independently to prioritize tasks and ensure accurate completion of tasks. Strong desire to provide world-class customer support is essential success. In this role, having a sense of urgency and escalation to the appropriate team is also key.

Responsibilities

• Troubleshoot hardware and software issues onsite and remotely, including on-air support.

• Equipment setups and moves.

• Computer imaging and configuration.

• Log, update and follow up on support requests in ticketing system.

• Ensure support meets the customer requirements as defined in the Service Level Agreements.

• Assist other groups in Technology with tasks required onsite.

• Assist with technical projects, including planning, implementing, assisting in the installation and

setup of software products and hardware and other duties as assigned.

• Communicate any escalation of issues and/or feedback to proper management.

Skills

Desktop, Windows 10, Troubleshooting, Hardware, software troubleshooting, Imaging, itsm, itil, Office 365, Windows, Mac, okta, Help desk support

Additional Skills & Qualifications

Computer Imaging, Device Deployment & Configuration

Mobile Device Support (iOS & Android)

Okta Identity & Access Management

Basic Network Troubleshooting (TCP/IP, DNS, VPN & Wi-Fi)

Incident Escalation, SLA Compliance & ITIL Best Practices

Job Type & Location

This is a Contract position based out of Washington, DC.

The pay range for this position is $36.80 - $36.80/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Washington,DC.

This position is anticipated to close on Aug 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.