Program Manager, Learning & Development

Learning & Development Program Manager

Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote.

About the role

We're looking for a dynamic Learning & Development (L&D) Program Manager who will serve as the end-to-end owner of non-technical learning programs for a specific corporate function or Strategic Business Unit (SBU). This role manages the full program lifecycle, from learning needs analysis and measurement planning through execution, evaluation, and continuous improvement. You'll partner with stakeholders to ensure solutions align with business priorities.

Working cross-functionally, both internally and with external vendors, you'll bring operational rigor and initiative to programs supporting our 2030 strategy. This role demands someone who can operate independently, take initiative, and show up with confidence and credibility.

What you'll do

• Own the end-to-end approach for designing, building, and delivering prioritized learning solutions by engaging and directing functional partners (e.g., instructional designers, SMEs, vendors).
• Develop and maintain project plans, timelines, and logistics using tools such as Wrike, ensuring seamless delivery and a high-quality participant experience.
• Translate enterprise learning frameworks and standards into practical, business-relevant solutions, balancing local context with consistency and quality.
• Manage external vendor relationships, ensuring quality deliverables, cost accountability, and alignment with program objectives.
• Enable strong rollout and adoption by planning communications, change support, and integration into business rhythms (leader enablement, reinforcement, sustainment).
• Monitor learning effectiveness using qualitative and quantitative insights (feedback, adoption, learning data, business/skill outcomes where available) and drive continuous improvement.
• Support facilitation as needed (virtual and/or in-person), including leading sessions or enabling other facilitators to deliver consistently high-quality experiences.

Qualifications

What you'll bring (preferred)

• Experience in learning & development as a consultant/partner (needs analysis, solutioning, stakeholder management).
• Strong portfolio/program management skills, including prioritization and governance.
• Ability to influence leaders and navigate ambiguity in a matrixed environment.
• Familiarity with learning measurement and using data to drive decisions.
• Drive to stay current on development trends and leverage AI tools to scale repeatable tasks, improve consistency, and enhance program quality.
• Facilitation experience in virtual and/or in-person environments.

Education/Experience Required

• Bachelor's degree or equivalent experience; advanced degree preferred (Organizational Development, Adult Learning, Business, or related field); 7+ years in learning & development, organizational development, talent management or related field, including program management, facilitation, and coaching.
• Demonstrated experience developing leaders across levels in a global, matrixed organization.
• Strong project management skills; experience managing budgets and vendors.
• Excellent facilitation, presentation, and stakeholder-influencing skills.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

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