Member Services Advocate

Member Services Advocate Scottsdale, AZ | Hybrid (3 Days Onsite / 2 Days Remote) Direct Hire | Full-Time Start Date: November 9, 2026 Make an Impact While Building a Long-Term Career Are you passionate about helping people and creating exceptional customer experiences? Join a growing organization known for delivering concierge-level service and supporting customers through some of life's most important moments. We're seeking customer-focused professionals who enjoy problem-solving, building relationships, and making a meaningful impact every day. What You'll Do As a Member Services Advocate, you'll serve as a trusted point of contact for members, providing guidance through service requests and claims intake while delivering empathetic, high-quality support. Responsibilities include: Delivering exceptional customer service via phone, email, and other communication channels Building strong relationships through empathy, active listening, and professionalism Assisting members with service inquiries, requests, and claims intake Accurately documenting customer interactions and resolutions Navigating multiple systems and applications in a fast-paced environment Identifying solutions while creating a positive member experience Schedule Training Schedule: Monday-Friday, 7:00 AM - 4:00 PM Post-Training Schedule: May be as late as 10:00 AM - 7:00 PM What We're Looking For Strong customer service experience Excellent communication and interpersonal skills Ability to multitask and navigate multiple systems simultaneously Comfort handling phone-based customer interactions throughout the day Strong problem-solving and active listening skills Proficiency with Microsoft Office and computer applications Highly Transferable Backgrounds Include: Call Center Banking & Financial Services Hospitality Retail Healthcare Administration Insurance Education Other customer-facing service industries Insurance or claims experience is a plus, but not required. Why Join? Direct-hire opportunity with long-term stability Comprehensive paid training program Hybrid work schedule Strong career growth and advancement opportunities Collaborative and supportive team environment Opportunity to positively impact customers every day Whether you're coming from hospitality, retail, banking, healthcare, or another service-focused industry, this role offers an excellent opportunity to grow your career while making a meaningful difference. Job Type & Location This is a Permanent position based out of Scottsdale, AZ. Pay and Benefits The pay range for this position is $53000.00 - $53000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Retirement & Savings 401k match Student loan repayment assistance Life and disability insurance Financial wellness education programs and tools Health & Wellness Comprehensive medical, dental and vision coverage Wellness program 24/7 Telemedicine Health Savings & Flexible Spending Accounts Second opinion provider Passions & work/life balance Flexible PTO Membership for Headspace mindfulness and meditation Tuition and passion course reimbursement Family planning Fully paid parental leave Fertility benefits & support Adoption assistance Nursing mother support Child care and tutoring benefits Workplace Type This is a hybrid position in Scottsdale,AZ. Application Deadline This position is anticipated to close on Oct 6, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems