Client Engagement Specialist

At bolt, we're on a mission to revolutionize the insurance landscape by seamlessly connecting people with the protection they need, precisely when they need it. As the world's most internationally scaled insurtech, we operate across more than 35 markets on four continents, collaborating with over 100+ leading insurers and a diverse array of business partners. By embedding insurance solutions into everyday experiences, we’re making protection more accessible and intuitive for millions worldwide. Join us in shaping the future of insurance, where technology, innovation, and expertise converge to close the protection gap and enable proactive risk assessment and mitigation. In this position, you will… Serve as the dedicated day-to-day representative supporting one of bolt's most strategic global partnerships. You will work closely with partner stakeholders in the social commerce ecosystem, acting as a bridge between partner teams and bolt's internal teams to ensure alignment, drive collaboration, and support business growth. This role offers a unique opportunity to work directly with a leading global technology platform, participating in business discussions, gathering insights, identifying opportunities, and helping drive the successful execution of initiatives across multiple markets. The ideal candidate is a strong relationship builder who thrives in fast-paced environments, can confidently navigate complex stakeholder groups, and is fluent in both Mandarin and English. You will be responsible for… Building trusted relationships with partner stakeholders across product, operations, marketing, trust & safety, and leadership teams Attending partner meetings, business reviews, planning sessions, and operational discussions Translating partner needs, feedback, and priorities into actionable insights for internal teams Acting as the primary communication bridge between Seattle-based partner teams and Atlanta-based bolt teams Coordinating with cross-functional stakeholders to ensure alignment on priorities, timelines, and deliverables Supporting the launch, expansion, and optimization of partner programs and initiatives Monitoring program performance and identifying opportunities to improve business outcomes Preparing and delivering partner updates, status reviews, and executive-level presentations Managing escalations and helping drive timely resolution of operational issues Identifying opportunities to increase adoption, engagement, and overall partnership value Supporting global partnership initiatives across multiple regions and teams For you to be successful… Build strong relationships across multiple teams and effectively align stakeholders toward shared goals Communicative - Confidently communicate complex information across cultures, languages, and organizational levels Adaptable - Thrive in a fast-paced and evolving environment while balancing multiple priorities and stakeholder needs Customer Focused - Understand partner objectives and proactively identify solutions that create value for both organizations; analyze challenges, gather information, and coordinate resources to drive successful outcomes; work independently, exercise sound judgment, and confidently represent bolt in partner-facing environments Required Skills 5+ years of experience in Account Management, Partner Management, Customer Success, Business Development, Consulting, or a related client-facing role Professional fluency in both Mandarin and English, including the ability to conduct business meetings and presentations in both languages Experience managing enterprise-level clients, strategic partnerships, or high-profile accounts Strong understanding of technology platforms, e-commerce, digital marketplaces, or social commerce ecosystems Excellent communication, presentation, and relationship-building skills Demonstrated ability to influence stakeholders and drive outcomes across multiple organizations Strong analytical and problem‑solving abilities with a data‑driven mindset Ability to work independently while collaborating effectively with distributed teams Willingness and ability to regularly work on‑site with partner teams in the Seattle area Bachelor's degree or equivalent professional experience Preferred Skills Experience working with social media platforms, creator ecosystems, influencer marketing, or marketplace businesses Experience supporting strategic partnerships within technology, e‑commerce, or digital platform environments Experience working with globally distributed teams and navigating cross‑cultural business environments Familiarity with payments, fintech, insurtech, or customer protection programs Experience partnering with product and engineering teams to improve customer or partner solutions Diversity and Inclusion At bolt, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status, or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day. #J-18808-Ljbffr