Sales Systems Business Analyst

Job Description Join the team redefining how the world experiences design. Where And How You Can Work Our flagship office is in Sydney, Australia, but we've made our way from down under to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work; we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What You’d Be Doing In This Role As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. The role is focused on: Helping deliver features within the Lead to Opportunity pillar of the GTM Systems team to support seller productivity, with guidance from the team Working with cross‑functional teams (Sales Ops, Customer Success, Partner Ops, Finance) to understand business needs and help shape them into clear requirements and user stories Helping identify and reduce workflow friction points that slow sellers down Looking for everyday ways AI can accelerate your work and simplify our seller processes, reducing manual steps Working with senior Admins and Developers to build and configure solutions supporting Accounts, Opportunities, and related objects Building and maintaining complex Flows and automations Keeping data quality high and upholding platform governance best practices Creating test cases and supporting UAT sessions with stakeholders Working with stakeholders to answer everyday system questions and unblock workflows, growing into a reliable go‑to partner for Salesforce admin support You’re probably a match if We're looking for someone early in their Salesforce career who's genuinely curious about AI. You bring solid admin skills, a habit of experimenting with new tools, and a desire to make sellers' jobs easier. You like solving real problems and you're eager to learn — we’ll bring the mentoring and the context. 2–3 years of hands‑on experience administering the Salesforce platform. Required Salesforce certifications: Salesforce Certified Administrator, plus Salesforce Certified Advanced Administrator or Salesforce Certified Platform App Builder Solid working knowledge of Salesforce capabilities and best practices, including building Flows, validation rules, and reports in Sales Cloud Comfortable using AI tools to accelerate development, generate code, build agents, and write requirements, and eager to upskill in an AI‑native, fast‑paced environment Proactively looks for everyday ways AI can simplify processes and reduce manual steps Familiarity with CI/CD processes and tools such as Gearset, Copado, etc. Familiarity with Salesloft, ZoomInfo, Gong, Customer Success platforms, Workato, and Clay Familiarity with process mapping, user stories, and stakeholder collaboration Experience working in Agile environments and collaborating with development teams About The Team You’ll be part of the GTM Technology Systems team within the Sales & Success Supergroup, where we empower our global go‑to‑market teams to succeed. Within the Lead to Opportunity pillar, we build and maintain systems that move a lead through to a closed opportunity running smoothly. What's in it for you? Achieving our ambitious goals motivates us to work hard – and we do – but you’ll experience moments of magic, connectivity, and fun woven throughout life at Canva. We also offer a range of benefits to set you up for success in and outside of work. Here’s a taste of what's on offer Equity packages – we want our success to be yours too Health benefits plans to support you and your wellbeing 401(k) retirement plan with company contribution Inclusive parental leave policy that supports all parents & carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more Flexible leave options that empower you to be a force for good, take time to recharge and support you personally Other Stuff To Know We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws. Please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Interviews are conducted virtually. #J-18808-Ljbffr Canva