Patient Access Representative

Job Description The Patient Access Representative is a detailed customer service position in a fast‑paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes patient identification interviews, verification of patient demographic and insurance information, real‑time insurance eligibility checks and precise entry of this information into the system. Work Schedule .6 FTE, 24 hours weekly; Tues, Wed, Thurs 22:30-07:00 Required Qualifications High school diploma or equivalent; prior equivalent work experience may be considered in lieu of diploma Excellent customer service and communication skills, including human relations sensitivity, listening, and telephone etiquette skills Ability to promote and maintain good patient relations and patient confidentiality Computer and accurate keyboarding skills Preferred Qualifications Epic experience One year work experience in patient registration One year experience in healthcare ADT and Prelude knowledge Overall knowledge of third party payors, hospital policies and business office procedures Medical terminology knowledge desired Type a minimum of 50 WPM Benefits Designed To Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work‑life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care. Join us in our mission to improve the health and well‑being of our patients, members, and communities. Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr