FCM - Account Support Specialist - Chicago, IL

FCM – Account Support Specialist – Chicago, IL Job no: 531610-A Brand: FCM Work type: Full time Location: Chicago, IL About the opportunity Join FCM as an Account Support Specialist and be at the forefront of delivering exceptional service to a diverse corporate client base. In this fast‑paced, high‑impact role, you’ll support customer travel programs while building meaningful relationships and identifying opportunities for growth. Every day brings new challenges, learning opportunities, and exposure to complex travel solutions. This is an ideal role for someone eager to grow a career in corporate travel and account management within a globally recognized team. Key Responsibilities Manage a portfolio of customers through a centralized Account Support Inbox. Respond to daily customer requests related to their travel programs. Deliver business reviews for assigned customers as needed. Provide ad‑hoc reporting or set up reporting subscriptions. Identify opportunities for program improvements, including leakage reduction, technology adoption, and consulting needs. Coordinate customer requests such as OBT changes, policy updates, unused ticket management, and fare audits. Partner with Account Managers to support business reviews and client projects. Assist the Account Management team with campaign‑related and ad‑hoc tasks. Other duties and tasks as assigned. Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported to thrive. Experience & Qualifications 1+ year in a customer‑facing role (travel industry experience preferred). Strong passion for delivering customer success. Excellent verbal and written communication skills. Ability to interpret and use data to support business outcomes. Proactive, flexible, and solution‑oriented mindset. Demonstrated willingness to learn and grow professionally. Experience with Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook, Teams, SharePoint, and Power BI. Experience with Salesforce preferred. Benefits Paid Time Off – up to 15 vacation days (pro-rated on hire, increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays. Travel perks and discounts. Health & Wellness Programs and Employee Financial Wellness Services. National/International Award Nights and Conferences. Health benefits including medical, dental, vision, gender‑affirming care, and fertility care. Insurance packages (hospital indemnity, AD&D, critical illness, long‑term and short‑term disability). Flexible Spending Accounts. Employee Assistance Program. 401(k) program with partial match. Tuition Reimbursement Program. Employee Share Plan. Global career opportunities within FCM and its brands. We anticipate offering an annual salary of $55,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests and will provide support during the hiring and onboarding experience. Please advise us of accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. #J-18808-Ljbffr StudentUniverse