Financial Assistant/Case Manager

Job Overview Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti‑poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through more than 70 programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. Position Financial Assistant/Case Manager The Financial Assistant/Case Manager Specialist ensures that each client obtains entitlements clearance at intake and that residents’ benefits are maintained for eligibility. The position will ensure that each Temporary Financial Assistance (TFA) package has all the required documentation to assess veterans’ eligibility for financial assistance. The specialist also assists veterans through the process and helps them obtain the necessary documentation to determine their eligibility. Effective, sensitive communication with both clients and staff is essential, as is an understanding of each client’s varied and changing capacities during the sometimes complex TFA process. Program Supportive Services for Veteran Families (SSVF) is a community‑based outreach program that identifies low‑income veteran households and connects them with a range of supportive services to promote housing stability and prevent homelessness. Location Bronx, NY 10451 Minimum Qualifications Associate’s degree or 60 college‑credit coursework in a Human Services field, or a high school diploma or GED with two years of experience in finance, public assistance, Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), service‑connected and/or non‑service‑connected veteran disability claims application processes, VA benefits and regulations. Demonstrated experience in effective communication, proficient computer skills, organization and multitasking. Principal Responsibilities Review Temporary Financial Assistance packages for all veterans and submit them to the business office and accounts payables for approval. Maintain and update the TFA log. Deliver and pick up TFA checks to landlords and third‑party vendors. Work with program managers, the business office and accounts payables to ensure timely disbursement of TFA funds. Benefits Medical, dental and vision coverage Prescription coverage Life insurance Retirement plan Tuition reimbursement Paid time off, including a paid birthday holiday EEO Statement VOA‑Greater New York is an Equal Opportunity Employer, supporting veterans, disabled individuals and other protected categories. #J-18808-Ljbffr Volunteers of America-Greater New York