Wellness Coordinator

Join the Iconic Santa Monica Proper HotelHistoric charm meets contemporary luxury in the heart of Santa Monica. A seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, a show-stopping rooftop lounge and swimming pool, and 16,000 square feet of meeting and event space.Position OverviewThe Wellness Coordinator serves as the primary guide and facilitator for guests seeking to engage with our comprehensive wellness offerings. This role is responsible for creating personalized wellness journeys, coordinating activities across multiple venues, and ensuring seamless integration of our spa, fitness, recovery, dining, and rooftop wellness experiences. The ideal candidate will be passionate about holistic wellness, possess exceptional interpersonal skills, and thrive in a luxury hospitality environment.Key ResponsibilitiesGuest Experience & ConsultationConduct wellness consultations with guests to understand their wellness goals, preferences, and any physical limitationsCreate customized wellness itineraries incorporating our diverse offerings: Surya Spa treatments, fitness classes, recovery sessions, mindful dining, and rooftop experiencesProvide expert guidance on Ayurvedic principles, recovery technologies, fitness programming, and nutritional wellnessCoordinate with Surya Spa practitioners to recommend appropriate Ayurvedic treatments and wellness packagesAssist guests in scheduling and transitioning between various wellness activities throughout their stayProgram Coordination & SchedulingManage daily rooftop yoga sessions and coordinate with fitness instructors for strength training and mindful movement classesSchedule and coordinate access to the Recovery Suite (cold plunges, red light therapy, dry sauna, compression therapy)Oversee booking of the Ammortal Chamber for infrared and oxygen therapy sessionsCoordinate private training sessions and VO? Max testing appointmentsManage rooftop cabana reservations and seasonal wellness cocktail service at CalabraWork with culinary teams to coordinate wellness-focused dining experiences and nutritional consultationsFacility Management & OperationsEnsure optimal operation and cleanliness of the 3,000 sq ft fitness center, including Peloton bikes, Tonal equipment, and Pilates reformersMonitor and maintain the Recovery Suite equipment and wellness technologyCoordinate maintenance and setup for rooftop wellness activities and yoga sessionsManage inventory of wellness amenities, equipment, and retail productsAssist with the transition of guests between Restorative and Performance Wellness RoomsGuest Education & SupportEducate guests on the benefits and proper use of recovery technologies and fitness equipmentProvide information about local outdoor fitness opportunities, sports programming, and coastal wellness activitiesGuide guests through Surya Spa's Ayurvedic philosophy and treatment offeringsExplain the wellness principles behind our organic, seed oil-free dining options at Calabra and PalmaOffer recommendations for extending wellness practices beyond their hotel stayAdministrative DutiesMaintain detailed guest wellness profiles and preferences in our CRM systemProcess wellness package bookings and coordinate billing with front deskPrepare daily wellness activity schedules and communicate with relevant departmentsTrack guest participation in wellness programs and gather feedback for continuous improvementAssist with wellness-related events and group bookingsRequired QualificationsEducation: Bachelor's degree in Exercise Science, Wellness, Hospitality Management, or related field preferredExperience: Minimum 2-3 years in luxury hospitality, spa operations, fitness coordination, or wellness program managementCertifications: Current CPR/First Aid certification required; additional fitness or wellness certifications preferred (yoga, personal training, nutrition, etc.)Knowledge: Understanding of Ayurvedic principles, recovery technologies, and holistic wellness practices preferredTechnology: Proficiency with spa/fitness booking systems, CRM software, and standard hospitality technologyEssential Skills & AttributesGuest Service ExcellenceExceptional interpersonal and communication skills with ability to connect with diverse clienteleGenuine passion for wellness and helping others achieve their health goalsAbility to remain calm and solution-oriented in high-pressure situationsCultural sensitivity and awareness when discussing wellness practices from various traditionsOrganizational & OperationalStrong organizational skills with ability to manage multiple guest itineraries simultaneouslyDetail-oriented with excellent time management and scheduling abilitiesAbility to multitask in a fast-paced luxury environmentPhysical stamina to move throughout various hotel venues and assist with equipment setupProfessional StandardsProfessional appearance and demeanor consistent with luxury hospitality standardsFlexibility to work varying shifts including weekends, holidays, and special eventsCollaborative team player with ability to work across multiple departmentsCommitment to maintaining confidentiality and discretion with guest informationPhysical RequirementsAbility to stand and walk for extended periods throughout the hotel propertyCapability to demonstrate proper use of fitness equipment and recovery technologiesAbility to lift up to 25 poundsWhy Join Proper HospitalityAt Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.Our Commitment: Building the Best Place to WorkOur Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.